Family Time Supervisor

Norfolk County Council; Norwich; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local government authority in Norwich is seeking a Family Time Supervisor to facilitate and supervise court-ordered family time for looked after children. The role requires excellent customer service, communication, and organizational skills. You will collaborate with practitioners and support the emotional needs of families, maintaining a professional conduct. Key benefits include generous holiday entitlement, health services, and flexible working options. Training is provided, and the role is subject to an Enhanced Disclosure application.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Access to tax-efficient car lease scheme

Qualifications

• Experience working with families and children in a supportive role.
• Ability to listen and connect with diverse groups.
• Demonstrated competence in maintaining professionalism.

Responsibilities

• Facilitate and supervise court ordered family time.
• Work alongside practitioners to support Vital Signs for Children.
• Manage interactions and maintain professional conduct.

Skills

excellent customer service and communication skills

good organisational skills

fantastic team working

ability to work to tight deadlines

professional conduct and ability to manage sensitive information

friendly, approachable, empathic and non-judgemental

Job description

Family Time Supervisor | 8812 | Permanent Contract |37 hours per week | £26,403 to £28,142 per annum | Grade E | Norwich

An exciting opportunity has arisen to be part of the Family Time service in Norwich and to join our team as a Family Time Supervisor.

As a Family Time Supervisor, you will be customer focused and will facilitate and supervise court ordered family time between looked after children and their families. We are seeking people who can take the time to listen and connect whilst working alongside our practitioners to support Vital Signs for Children.

Below are some of the skills we are looking for and you should be able to demonstrate:

• excellent customer service and communication skills
• good organisational skills
• fantastic team working
• ability to work to tight deadlines
• professional conduct and ability to manage sensitive information
• friendly, approachable, empathic and non-judgemental

This post involves working closely with children and is subject to an Enhanced Disclosure application to the Disclosure and Barring Service and will be subject to six months' probation.

Full training will be provided and you will be supported by an experienced, friendly, knowledgeable and established team. Your application will be assessed against the essential and desirable criteria stated in the job description and person specification. If you are successfully shortlisted, you will be asked to attend an interview.

These are some benefits you can enjoy by working for Norfolk County Council:

• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

Already a Norfolk County Council employee? See and apply for internal and external vacancies inmyOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Applications will be reviewed as soon as they are made.

Closing date: 18 January 2026 at 23:55

Job Info

• Job Identification 8812
• Job Category Social Care
• Posting Date 12/24/2025, 09:55 AM
• Job Schedule Full time
• Locations Cloverhill Family Time Centre, Norwich, NR5 9BN, GB