Family Support Practitioner

Adult Learning; England; On-site; GBP 34,000 - 37,000; Full time

Job summary

A local authority in Norfolk is seeking a Family Support Practitioner to manage complex cases and support families through intervention efforts. The ideal candidate will have a strong background in working with children and families, excellent ICT skills, and a resilient mindset. This role offers a supportive environment and competitive benefits including flexible working options and comprehensive health services.

Benefits

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working opportunities

Local Government Pension Scheme

Qualifications

• Experience of working with children and families with a passion for sustained change.
• Ability to manage a complex caseload within a strengths-based service.
• Strong ICT skills required.

Responsibilities

• Manage a complex caseload of Family Support cases.
• Work with families and professionals to create plans.
• Ensure the child’s voice is central and assess risk.

Skills

Experience with children and families

High level of resilience

Strong ICT skills

Clear communication skills

Tools

Word

Excel

Databases

Job description

Overview

Family Support Practitioner | 8904 | Permanent Contract | 37 hours per week | £34,434 to £36,363 per annum | Grade H | Great Yarmouth

An exciting opportunity has arisen for a Family Practitioner to work in Family Help in Great Yarmouth. Your office base will be a Greyfriars House in Great Yarmouth.

If you have experience of working with children and families and have a passion for supporting them in effecting sustained change, then we would like to hear from you.

We are looking for an experienced practitioner who can manage a complex caseload of Family Support cases.

We will be able to offer you a friendly and supportive working environment where learning and development is promoted through the support of an experienced management group.

Our purpose in Family Help is to keep children and young people safe through early intervention to prevent the need for statutory involvement. We do this working alongside the family, their network and other professionals naming and addressing worries, creating plans which identify the support needed to achieve positive outcomes and empower the family to effect change.

Responsibilities

• Manage a complex caseload of Family Support cases.
• Work with families, their network and other professionals to identify worries, create plans and provide the support needed to achieve positive outcomes.
• Ensure the child’s voice is central, assess risk, and monitor it throughout the case.
• Operate in a fast-paced environment requiring prioritisation, initiative and resilience; adapt practice as needs change and remain calm under pressure.
• Maintain effective IT skills, including proficiency in Word, Excel and databases, and communicate effectively at all levels.

Requirements / Qualifications

• Experience of working with children and families with a passion for sustained change.
• Ability to manage a complex caseload within a strengths-based service.
• Strong ICT skills (Word, Excel, databases) and clear communication skills.
• High level of resilience; able to prioritise and adapt in a dynamic environment.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast-track physiotherapy and free counselling
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – depending on job role and business need
• Financial benefits such as:
• ‘Norfolk Rewards’ employee discounts programme
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• Advance of expenses for work travel
• Local Government Pension Scheme with employer contributions, life assurance, death in service and dependants’ pensions
• Tax-efficient pension enhancements and bike schemes
• Accessible tax-efficient car lease scheme for greener travel
• Referral payment for recommending a candidate to a hard-to-fill role

How to apply / Other information

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 30 September 2025 at 23:59

All other applicants closing date: 05 October 2025 at 23:59

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county is a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county. We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation. We work in partnership with local businesses, voluntary organisations and other local authorities to provide the people of Norfolk with excellent services.