Family Liaison Officer

Norton College - Worcester; Worcester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A specialist educational institution in Worcester is seeking a dedicated Family Liaison Officer to enhance the home-school partnership. The role involves acting as a key contact for vulnerable families, coordinating multi-agency support, and promoting positive outcomes for pupils. Ideal candidates will have experience in similar roles and strong communication skills. Join a team committed to improving attendance and engagement for students with complex needs, ensuring every family feels supported and valued within the school community.

Benefits

Life Assurance

Pension scheme

Mental health support services

Discount options

Cycle to Work Schemes

Critical illness cover

Enhanced maternity and paternity leave

Qualifications

• Experience working with vulnerable families and children.
• Strong communication skills are essential.
• Ability to coordinate multi-agency support.

Responsibilities

• Act as the main point of contact for families requiring additional support.
• Coordinate multi-agency support and referrals.
• Build positive relationships with pupils and families.

Skills

Communication Skills

Empathy

Organizational Skills

Problem Solving

Education

Relevant experience in a similar role

Job description

Norton College is seeking a dedicated and compassionate Family Liaison Officer to join our amazing team.

About the Role

We are seeking a compassionate and proactive Family Liaison Officer to strengthen the partnership between home and school, ensuring our most vulnerable families receive timely, appropriate and effective support. Working closely with the Head Teacher and Senior Leadership Team, you will play a vital role in breaking down barriers to engagement, improving attendance, and supporting positive outcomes for pupils with complex needs.

In this role, you will act as a key point of contact for families, help coordinate multi‑agency support, carry out home visits when needed and build trusting relationships that empower families to engage confidently with the school community. You will also contribute to safeguarding, pupil support and wider pastoral systems across the school.

Key Responsibilities

• Act as the main point of contact for families requiring additional support, building strong, trusting relationships that encourage positive engagement with the school. This includes maintaining regular communication, carrying out home visits where appropriate, and providing early engagement opportunities for families prior to a child joining the school.
• Coordinate and contribute to multi‑agency support by completing referrals, signposting families to external services, liaising professionally with partner agencies, and attending meetings to support joined‑up planning and positive outcomes for pupils and families.
• Play a key role in safeguarding and pastoral support across the school, acting as Deputy Designated Safeguarding Lead, maintaining accurate and confidential records, and ensuring all case notes and documentation meet safeguarding and policy requirements.
• Build positive relationships with pupils, providing consistent, individualised support that promotes inclusion, independence, self‑esteem and engagement in learning. This includes contributing to Individual Education Plans and Behaviour Plans, providing feedback on progress, and using specialist skills or training to meet individual needs.
• Support wider operational and wellbeing needs, including assisting with medication administration, supporting pupil transport arrangements, and maintaining high standards of professionalism and confidentiality at all times.

This role is central to strengthening the home–school partnership and ensuring every child and family feels supported, valued and able to thrive within our school community.

About Us

Norton College is a specialist school for secondary students aged 11‑19 in Worcester and Tewkesbury. Norton College is a specialist independent provider that aims to positively support young people who have a range of complex learning needs through vocational courses and bespoke learning packages.

We are part of Acorn Education and can promise you plenty of challenges, and a rich variety of opportunities to develop your career. Acorn Education is the UK’s leading independent provider of specialist education for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2025, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the sixth year running.

Why Join Acorn Education?

We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

• Life Assurance
• Pension scheme with options to increase your contributions
• “Your Wellbeing Matters” – access to a wide range of first‑class mental health support services and physical health checks
• A wide range of health, wellbeing, and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support – inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

This role does not offer sponsorship.