Family Engagement Worker

Lincolnshire Action Trust; North Kesteven; On-site; GBP 23,000 - 28,000; Full time

Job summary

A charitable organization in the United Kingdom is hiring a Family Engagement Worker to support families of prisoners at HMP Morton Hall. Responsibilities include building relationships, providing advice, and organising activities. The role requires a minimum NVQ4 in Advice and Guidance and offers a competitive salary, benefits like annual leave, and training opportunities. This is a rewarding position that contributes to the community and promotes rehabilitation.

Benefits

Competitive salary

Employer pension contribution

Annual leave

Health scheme access

Training and development

Qualifications

• Minimum NVQ4 in Advice and Guidance or willingness to pursue post-probation.
• Right to work in the UK.
• Full, valid car licence and insured vehicle for business travel.
• Flexible availability for occasional weekend cover.

Responsibilities

• Build relationships with service users and clients.
• Organise and facilitate activities for children.
• Provide guidance and advice to families and prisoners.
• Review support levels and deliver family days.
• Maintain awareness of risk and confidentiality.
• Collect evidence for contract monitoring.

Skills

Outstanding customer service

Interpersonal skills

Problem-solving skills

Planning

Organising

Facilitation of play for children

IT systems for record-keeping

Education

Minimum NVQ4 in Advice and Guidance

Job description

Family Engagement Worker – Lincolnshire Action Trust

Location: HMP Morton Hall LN6 9PT

Hours: 37 hours per week – Monday to Friday

Applicants must be 18+ due to prison‑based working.

Interview Dates

Telephone Interviews: 29/12/2025

Panel Interviews: week commencing 05/01/2026

Overview

Our vision is of a world in which all individuals involved directly or indirectly with the criminal justice system are treated with respect, have equity of opportunity and are empowered to achieve their full potential. Come and be part of our journey?

Responsibilities

• Demonstrate outstanding customer service and build sustaining relationships with service users, other agencies, and clients.
• Exhibit excellent interpersonal and problem‑solving skills, including planning, organising, and facilitation of play/activities for children of different ages.
• Use IT systems for record‑keeping and evidence collection for contract monitoring.
• Provide independent advice and guidance to all individuals accessing family services, including children, families and prisoners.
• Determine levels of support required, review progress, deliver regular themed family days and play interventions for children, and positively interact with other agencies.
• Maintain awareness of risk, risk management, safeguarding, health and safety, confidentiality and equality of opportunity.
• Collect evidence required for contract monitoring.

Qualifications

• Minimum NVQ4 in Advice and Guidance (or willingness to work towards this qualification after probation).
• Right to work in the UK.
• Full, valid car licence and access to a vehicle with insurance for business use to travel throughout the area.
• Availability for occasional weekend cover and flexibility with working hours.

Core Values

• Achievement
• Empowerment
• Inspiration
• Quality
• Respect

Benefits

• Friendly and rewarding work environment
• Competitive salary £27,615 (full time 37 hours) for those with relevant NVQ4 or equivalent (plus trainee salary £23,492 and £24,399 for Level 3).
• 6 % employer pension contribution
• Minimum 33 days annual leave per year, increasing to a maximum of 38 days.
• Holiday buy‑back scheme
• Access to a non‑contributory cash‑back health scheme and well‑being service
• Access to a reward gateway
• Payment of mileage expenses at HMRC current rate
• Ongoing commitment to training and development

DBS & Vetting

The post will be subject to an enhanced DBS check with child barred list and prison vetting.

About Lincolnshire Action Trust

LAT is a registered charity working with individuals in contact with the criminal justice system across Lincolnshire and surrounding areas. Our main focus is resettlement and rehabilitation including employability, accommodation, finance, debt and work with children and families. Over 20,000 clients access our services each year, and volunteers provide valuable support.

Testimonials

• “I consider LAT one of the best organisations that I have ever worked with both in probation and in prisons” – Governing Governor, HMP Lincoln
• “There is a commitment by staff to go above and beyond to support vulnerable clients” – Staff Member
• “Staff continuing professional development is exceptionally well supported” – Matrix Assessment Report 2021

Contact

For an informal discussion please contact Human Resources on 01522 806611.