Family Advisor Apprentice (Business Admin Level 3)

Cheshire East Council; Crewe; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A local council in the UK is seeking an Apprentice to support families through the Family Hubs. This role offers hands-on experience while completing a Level 3 Business Administration Apprenticeship, focusing on improving outcomes for children and families. Responsibilities include providing tailored information and collaborating with teams. A passion for community service and the ability to manage multiple tasks effectively are essential. Flexible working arrangements are available.

Benefits

Purchase up to 10 extra days of annual leave

Flexible working pattern

Salary‑sacrifice schemes

Enhanced public pension

Cycle‑to‑work scheme

Employee assistance programme

Discounted gym membership

Qualifications

• Passionate about supporting children, young people, and families.

Responsibilities

• Support families to receive timely and appropriate information tailored to their needs.
• Collaborate with Family Hub teams to provide high‑quality, integrated support services.
• Assist with the overall delivery of the Strong Start, Family Help and Integration Service.

Skills

Strong communication and interpersonal skills

Ability to work collaboratively within a multi‑disciplinary team

Organised and able to manage multiple priorities effectively

Job description

Overview

Work within Cheshire East's Family Hubs, supporting children aged 0‑19 (or up to 25 for young people with SEND). Gain hands‑on experience while completing a Level 3 Business Administration Apprenticeship.

Responsibilities

• Support families to receive timely and appropriate information tailored to their needs.
• Collaborate with Family Hub teams to provide high‑quality, integrated support services.
• Contribute to the transformation of services following a recent redesign aimed at improving outcomes for families.
• Develop communication, organisation and customer service skills within a public service setting.
• Receive mentoring and on‑the‑job training from experienced professionals in family and community services.
• Assist with the overall delivery of the Strong Start, Family Help and Integration Service.

Qualifications

• Passionate about supporting children, young people and families.
• Strong communication and interpersonal skills.
• Ability to work collaboratively within a multi‑disciplinary team.
• Organised and able to manage multiple priorities effectively.

Benefits

• Purchase up to 10 extra days of annual leave each year (pro‑rata for part‑time staff).
• Flexible working pattern: 37‑hour standard full‑time week with flexi‑time and hybrid/remote arrangements where possible.
• Salary‑sacrifice schemes for green cars, white goods and other household items.
• Enhanced public pension (career average pension with contributions at 1/49th of yearly pay).
• Cycle‑to‑work scheme (save 25‑39% on bikes and safety equipment).
• Employee assistance programme (free confidential support for work and personal challenges).
• Discounted gym membership at Everybody Leisure (Gym, Swim, Group Fitness, Off‑Peak Racket Sports, Athletics Tracks).

Equal Opportunity

As an equal opportunities employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special.