Facilities Operations Manager

Catch 22; West Timperley; On-site; GBP 55,000 - 65,000; Full time

Job summary

A multi-award winning construction firm in the UK is looking for a Facilities Operations Manager to oversee their FM Division. This role involves managing client relationships, ensuring compliance with safety standards, driving growth, and leading a team in a dynamic environment. The ideal candidate will have a substantial background in Facilities Management, strong client relationship skills, and experience in business development. A salary of approximately £65,000 is offered along with benefits such as a car allowance and private healthcare, making this an exciting opportunity for the right professional.

Benefits

Car allowance

Pension

Private Healthcare

Performance related bonus

Qualifications

• Experienced in managing Facilities Management services.
• Strong track record in client relationship skills.
• Proficient in bid management processes.

Responsibilities

• Manage client accounts and develop long-term relationships.
• Ensure compliance with KPIs & SLAs.
• Oversee Health, Safety, and Environmental requirements.
• Drive growth and performance with existing and new clients.
• Manage FM team and operational processes.

Skills

Client relationship management

Business development

Health and Safety knowledge

Operational management

Team management

Education

Experience in Facilities Management

Proven track record in contractor organisation

Job description

Catch 22 are supporting a privately owned, multi award winning construction and integrated support services business based in the North West who are currently on the search for a Facilities Operations Manager to join their Senior Management Team.

Based in Altrincham, the main purpose of the role is to have overall responsibility for managing the FM Division including driving significant growth whilst complying with company processes and procedures. You will have full accountability for all aspects of delivery including H&S, Business Development, Operational and Commercial.

Key Responsibilities for the Facilities Operations Manager

• Manage client accounts (Key client contact), work closely with Clients, developing long‑term, valued relationships to ensure the FM services are delivered in line with expectations and exceeded where possible.
• Manage KPI & SLA performance, ensuring compliance and excellent results.
• Comply with Health, Safety and the Environmental requirements in compliance with current legislation and as contained within the company's policies and procedures, working to best practice at all times.
• Growth of division by enhancement of our performance and service offering with existing clients and introduction of new clients to the business.
• Manage business development of new clients including PQQ and Bid management.
• Work with the management team and client to implement new innovation and ideas.
• Develop and work closely with Supply Chain to maintain effective working relationships, including negotiating rates, SLA's & KPI's.
• Refine and manage processes & procedures.
• Management of FM team including operational, commercial, helpdesk and engineers – Weekly meetings, Monthly 121's, Performance Development Reviews, Coaching, distributing workload and ensuring all deadlines are achieved.

The ideal candidate will be an experienced, self driven Senior Facilities Management professional with a proven track record of managing FM Services & teams in a contractor organisation. You will be able to demonstrate strong client relationship skills and will have the ability to go out and win new business and be competent in the bid management process. You will hold strong operational and H&S knowledge within both facilities and construction industry and will be a strong face‑to‑face communicator. Previous roles may include Head of FM or Associate FM Director. This is an office based role, working Monday - Friday, 8am-5pm.

In return, our client is offering a salary around £65,000 per annum plus a package which includes a car allowance, Pension, Private Healthcare and possible performance related bonus. This is a permanent, full time, office based role, working Monday - Friday, 8am-5pm.

If interested, please apply or contact Laura by (url removed) for more information on the exciting opportunity.