Facilities Manager / Rheolwr Cyfleusterau (101083) Facilities Manager / Rheolwr Cyfleusterau

Wales & West Housing Association; Ewloe; Hybrid; GBP 29,000 - 33,000; Full time

Job summary

A leading housing provider in the UK is seeking a Facilities Manager to oversee the management of Extra Care Schemes, ensuring compliance with health and safety regulations while providing excellent service to residents and liaising with contractors. The ideal candidate will possess a passion for community service, strong interpersonal skills, and experience in facilities management. A driving license is essential, and travel time is compensated.

Benefits

Competitive salary

Pension scheme options

Annual leave options

Employee assistance programs

Qualifications

• Proven track record in property or facilities management.
• Passion for making a difference in communities.
• Experience in managing compliance and safety checks.

Responsibilities

• Manage day-to-day building and facilities activities.
• Conduct compliance checks and health and safety duties.
• Liaise with contractors and ensure service delivery.

Skills

Compliance Management

Health and Safety Expertise

Customer Service

Communication Skills

Driving Skills

Job description

Responsibilities

You will be responsible for the day‑to‑day building and facilities management of various Extra Care Schemes including all compliance checks and health and safety requirements. You will assist the Regional Property & Estates Manager and Assets Team in ensuring effective planning, co‑ordination, and delivery of all aspects of maintenance services in Extra‑Care Schemes for which you are responsible. You will be expected to work closely with and support colleagues from other departments in the delivery of services to schemes for which you are responsible, additional to the extra care schemes. Working closely with colleagues such as Extra Care Managers and other colleagues supporting the delivery of services that ensure the cleanliness and security of schemes, communal areas, and grounds. You will be responsible for the safe management of contractors on the scheme and act as liaison for the business with contractors. As part of this you will work closely with the Cambria Regional Operations Manager to efficiently allocate jobs and to undertake minor repairs which fall within your competency. Very importantly you’ll be responsible for undertaking weekly compliance checks in our general needs properties and retirement schemes across the region.

What you will be doing? The Facilities Manager (FM) provides a presence at a number of complex buildings to ensure all Landlord Health & Safety requirements are met. You will be responsible for undertaking our compliance duties and generally ensuring the safety of staff, residents and visitors to our schemes. Your working day will be varied and dynamic. Most days, you will be based at different locations, providing essential support across our schemes. For example, you might spend one day at our Extra Care Scheme in Denbighshire/Flintshire primarily & covering in Newtown, carrying out compliance checks, updating Health & Safety records, and either raising jobs for contractors or completing minor repairs yourself while on site. Beyond these visits, your role will take you across Conwy/Denbighshire/Flintshire (and occasionally further afield) to complete compliance checks and ensure our properties meet the highest standards. A full driving licence and your own vehicle are essential, but don’t worry travel time is paid, and mileage is reimbursed at Inland Revenue rates. Landlord Health and Safety checks typically involve, testing of fire panels and call points; emergency lighting checks; legionella water temperature testing and flushing; and corridor checks. Ensuring the M&E equipment is working, interrogating the building management system and liaising with our M&E contractors for timely repairs and servicing of equipment – all these will be part of your day‑to‑day work. You will be expected to liaise with contractors and staff, to ensure repairs, maintenance and Landlord Health & Safety requirements are carried out in a timely and effective manner. You will also assist/support and work alongside our Property & Estates Management Officers, deputising and providing cover as required out on patch and estate demands. You will liaise directly with contractors and our residents, dealing with queries and complaints and many other areas of work listed in the role profile. It’s really important that you are a people person because this is a customer‑facing role and we put the customer at the centre of everything that we do.

We are looking for the right person to work in our busy North Wales team, a people person, someone who genuinely wants to make a difference to people’s lives, homes and communities. To succeed in this role, you will have a genuine passion and interest in what we do as an organisation and a demonstrable track record of working within a property / estates / Facilities Manager / relevant trades type team.

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay.

Benefits

• Salary £29,157- £32,091 per annum.
• Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.
• 25 days annual leave, increasing to 30 days with service, the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.
• 9 Bank Holidays per annum, including an extra day at Christmas.
• Opportunities to develop and grow.
• Regular feedback, training and support from your manager and team.
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.