Facilities Manager & Catering and Retail Manager

Calderdale and Huddersfield Solutions Ltd; Huddersfield; On-site; GBP 45,000 - 65,000; Full time

Job summary

A healthcare facilities management organization is seeking a Senior Facilities Manager to oversee catering and retail services across the hospital in Huddersfield. The successful candidate will lead teams to ensure compliance with food safety and health standards while enhancing customer experience and achieving financial targets. Ideal applicants should possess strong leadership skills, a relevant degree, and experience in budget management and staff training. This role demands a proactive approach in a fast-paced healthcare environment.

Benefits

Flexible working arrangements

Professional development opportunities

Inclusive workplace culture

Qualifications

• Proven experience in leading catering and retail services.
• Strong understanding of food safety legislation.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and improve patient catering and retail services.
• Ensure compliance with food safety and health regulations.
• Manage service performance via audits and KPIs.

Skills

Leadership in catering services

Compliance management

Budget management

Staff recruitment and training

Analytical skills

Education

Relevant degree or qualification in Facilities Management

Tools

Data analysis software

Job description

Overview

The Senior Facilities Manager, Catering and Retail Manager is responsible for leading and developing all catering and retail food services across the hospital, ensuring the delivery of high-quality, safe, and cost-effective services for patients, staff, and visitors. The role involves leading the catering and retail teams, maintaining compliance with food safety and healthcare standards, driving commercial performance, and enhancing the overall customer experience. Working closely with clinical and facilities teams, the post holder will ensure services support patient wellbeing while achieving financial and operational targets in a fast-paced healthcare environment.

Responsibilities

• Lead the planning, delivery and continuous improvement of Patient Catering and Retail Services in line with national standards, statutory requirements and Trust policies.
• Ensure compliance with food safety, health & safety, environmental, financial, data protection and regulatory requirements.
• Manage service performance through audits, service reviews, KPIs, benchmarking and national returns.
• Provide professional and technical advice on catering and retail service provision.
• Work collaboratively with departmental, CHS and CHFT clinical colleagues to drive menu development, product range, and patient-focused service improvements.
• Oversee staffing resources, including recruitment, induction, workforce planning, training, performance management and staff retention for both in-house and contracted teams.
• Ensure effective application of all HR policies.
• Manage budgets and financial controls, ensure value for money, deliver CIP programmes, authorise expenditure and oversee procurement in line with Standing Financial Instructions.
• Analyse complex operational and performance data to inform decision-making, option appraisals and service development proposals.
• Maintain effective communication with all key stakeholders, chairing meetings and contributing to Trust-wide networks.
• Ensure services support a safe, patient-focused environment that enhances patient experience and care.

Working for our organisation

At CHS we understand the differences in delivering our services in complex environments and we have a flexible approach to meet the needs of our customers. Our Estates and Facilities management functions alongside our Clinical Engineering, decontamination and procurement service, provides the following:

• Fully managed estate and building maintenance
• Clinical Engineering and Decontamination
• Procurement advice, guidance and governance
• Capital project management
• Transport
• Grounds maintenance
• Portering
• Catering
• Cleaning (including robot and deep cleaning)

All provided to nationally recognised standards giving you assurance that your premises and equipment will be the best they can be, and your customers will have confidence in you as a provider.

Policy, Regulation & Professional Practice

• Assist with the development and implementation of medium and long term operational policy and strategy in accordance with current and future proposed statutory, regulatory and NHS guidance.
• Responsible for ensuring services are delivered in compliance with relevant statutory and regulatory requirements, contract specifications, performance management systems, key performance indicators and contractual obligations.
• Provide professional and technical advice for the development and implementation of new service proposals.
• Provide professional and technical support to CHS management colleagues and wider Trust teams.
• Contribute to the strategic planning process at Divisional level, to ensure that a full account of matters relating to Patient Catering and Retail management issues arising from internal and external trends are realised.
• Responsible for the planning, organisation and implementation of complex activities related to Facilities service in accordance with client requirements, service specifications, National NHS standards and Best Practice Guides, including new working practices and service models.
• Work closely with the Retail Manager to participate in effective menu development, product portfolio management and merchandising to ensure a high quality retail provision for all stakeholders.
• Ensure sufficient numbers of staff are available to deliver quality and timely Facilities service.
• Responsible for the delivery of service reviews, audits and assessments to ensure effective management of service delivery teams.
• Provide monthly reports for Facilities functions; collate, arrange and deliver performance information; produce and deliver verbal and written reports to Senior Management.
• Undertake surveys and audits as necessary to manage performance including PLACE, PAM and ERIC.
• Responsible for ensuring that services are delivered in compliance with current Food Safety, Health & Safety legislation and good practice guides, with attention to Risk Management issues.
• Respond to service delivery issues using judgement and problem solving techniques.
• Receive, review and interpret a range of complex information in relation to the provision of Facilities services, communicating relevant information to Head of Facilities.
• Establish appropriate Facilities services networking groups with the wider NHS organisation.
• Responsible for the development or amendment of any Patient Catering and Retail services related technical policy, ensuring policies are communicated throughout the Division at senior manager level.
• Ensure that the company's patient catering and retail operations comply with all relevant laws and regulations, including food safety legislation, safety regulations, environmental regulations, PCI and GDPR.
• Communicate effectively with all staff groups; chair meetings with internal and external parties; manage conflict and achieve consensus.
• Ensure clear and consistent communication with all staff groups, keeping staff aware of service priorities, plans and objectives.
• Prepare reports as requested by the Head of Facilities Services.
• Support the Equality & Diversity agenda within the Directorate.
• Meet with clients to discuss service specifications and planning and delivery of services in liaison with service users and providers with regard to Facilities services.
• Assist in the development and implementation of changes to service delivery including changes in statutory and mandatory requirements.
• Liaise with enforcement agencies to ensure compliance with statutory and mandatory requirements.
• Provide detailed technical information and advice to all users, clients, contractors and NHS networks related to Patient Catering and Retail Services.
• Undertake training as required to fulfil the responsibilities of the post as agreed with the Head of Facilities Services.
• Responsible for resolving complex operational service-related problems using own knowledge and experience.
• Responsible for the analysis and interpretation of complex data and performance information related to the delivery of Facilities services.
• Responsible for the development of option appraisals for Senior Managers related to changes in technical, operational, contractual obligations or duty of care.
• Ensure technical information is disseminated to the appropriate Officer in a suitable format to be understood.
• Collate, arrange and deliver performance information and provide monthly reports for Patient Catering and Retail Services.
• Develop and implement changes to the provision of Patient Catering and Retail Services as a result of research or information received.
• Provide patient-focused service and maintain a safe environment that supports and enhances patient care.
• Ensure facilities issues are addressed in a timely manner to support patient experience and care.
• Provide clear information to patients and visitors when asked or during incidental contact.
• Undertake risk assessments relating to Facilities service with attention to patient care aspects.
• Develop and maintain relationships with key stakeholders across Trust, Local Authority and suppliers to enable constructive dialogue and service development opportunities.
• Ensure Facilities services are delivered within budget and CIP programmes are developed and implemented.
• Procure sufficient resources to deliver Facilities services in accordance with service specifications, NHS standards or current guidance to an agreed value; act as authorised signatory to an agreed value.
• Identify and address any poor practice that may result in financial loss and report to Head of Facilities; ensure adherence to Trust Standing Financial Instructions and best value in procurements.
• Recruitment, appointment, induction, training, and retention of staff; ensure staffing levels are maintained, including reconciliation of backlog hours and use of agency or subcontracted staff where required; deliver personal development plans for in-house staff and provide similar structures for contracted staff.
• Ensure HR policies (Disciplinary, Grievance, Sickness Absence) are adhered to and managed appropriately; provide operational HR advice to in-house and contracted staff.
• Undertake all reasonable duties as required.

Notes and Diversity

Calderdale and Huddersfield Solutions (CHS) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.

We understand that applicants may use AI tools to help with applications. Tools can be helpful but cannot fully capture your skills, knowledge, and experience. Personalise your application. Our screening process is thorough; if you have used AI, disclose this on your application form.

Please ensure your application is submitted with referees who can verify your employment/education history over the last three years with valid email addresses. CHS will request electronic factual references before issuing an unconditional offer.

Candidates requiring a Skilled Worker visa can check GOV.UK criteria for sponsorship; we encourage review of eligibility.

If appointed, information may be transferred to NHS Electronic Staff Records; Inter-Authority Transfer (IAT) may apply after interview.

You may be required to undertake a DBS check; the Trust will administer and may recover costs from salary upon commencement.

If you have questions, please contact [email protected]

CHS offers a wide range of services and is committed to Green Plan goals and diverse, inclusive culture.