Facilities Management General Manager - London

Compass Group; Greater London; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading facilities management provider is seeking a Facilities Management General Manager for a prestigious sports venue in London. This role involves overseeing cleaning operations, leading a diverse team, managing budgets, and ensuring high standards of service delivery during major events. Ideal candidates will possess strong leadership skills, have a passion for the sports industry, and demonstrate financial acumen. The position offers a competitive salary and the opportunity to work in a dynamic environment.

Qualifications

• Proven success leading large teams, ideally including event or seasonal scaling.
• Experience managing budgets and contract performance.
• Ability to lead a diverse team and manage high-pressure situations.

Responsibilities

• Oversee the day-to-day cleaning operations across the venue.
• Manage, motivate and develop a large and diverse team.
• Lead cleaning operations during major events ensuring flawless execution.
• Manage the cleaning contract budget and monitor financial performance.
• Build and maintain strong relationships with venue stakeholders.
• Ensure world-class health and safety standards across all operations.

Skills

Strong experience in managing cleaning operations

Excellent client management skills

Financial acumen

Health and safety knowledge

Ability to thrive in fast-paced environments

Job description

Facilities Management General Manager - London

FM General Manager – Prestigious London Sports Venue £50,000 - £55,000 per annum, depending on experience. For more information about careers at 14forty and our benefits please visit: Careers at 14forty

Are you an inspiring FM leader with a passion for delivering exceptional service in a world‑class sporting environment? Do you thrive in fast‑paced, high‑profile venues where standards, professionalism, and client experience are paramount? We’re seeking a Facilities Management General Manager to oversee the cleaning contract at one of London’s most iconic sports venues. In this pivotal role, you will lead a permanent cleaning team of 15 colleagues, scaling up to 120 team members during major sporting fixtures and events. You will be a visible presence at the venue, required on‑site for all major cricket fixtures and significant events, ensuring seamless service delivery in a dynamic, high‑footfall environment.

What You’ll Do

• Operational Leadership: Oversee the day‑to‑day cleaning operations across the venue, ensuring consistently high standards that reflect the prestige of the location.
• Manage, motivate and develop a large and diverse team: ensuring compliance, engagement, and operational excellence.
• Deliver a proactive, solutions‑focused service: that aligns with client expectations and event requirements.
• Event Support: Lead cleaning operations during major cricket fixtures and high‑profile events, ensuring readiness, responsiveness, and flawless execution. Coordinate staffing levels, briefing processes, and operational plans to meet varying event demands.
• Financial & Contract Management: Manage the cleaning contract budget, ensuring profitable performance and effective resource allocation. Monitor financial performance, identify cost efficiencies, and produce accurate reporting for stakeholders.
• Client Relationship Management: Build and maintain strong, trusted relationships with venue stakeholders. Act as the primary point of contact, addressing needs, resolving challenges, and continually driving service improvements.
• People Management: Lead, inspire, and develop the permanent team and larger event workforce. Oversee recruitment, training, development and performance management to maintain a skilled and motivated team.
• Health & Safety: Ensure world‑class health and safety standards across all cleaning activities. Conduct regular audits and drive a robust safety‑first culture throughout the operation.

What We’re Looking For

• Essential: Strong experience in managing cleaning operations; proven success leading large teams, ideally including event or seasonal scaling; excellent client management and communication skills; financial acumen with experience managing budgets and contract performance; a robust understanding of health and safety within soft services; ability to thrive in a high‑profile, fast‑paced environment with multiple priorities.
• Desirable: Experience working within sports or large event venues; exposure to other soft services such as security, catering, or front‑of‑house; proven experience in service improvement, retention, or contract growth.

#14Forty Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!