Facilities Helpdesk Scheduler — 24/7 Support

Mitie; Wythenshawe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management provider in Wythenshawe is seeking individuals for a Customer Service role within the Technical Services Helpdesk. This position requires delivering excellent support in a fast-paced environment, ensuring all customer queries are resolved timely while adhering to service level agreements. The ideal candidate will have experience in customer service and strong IT skills, including MS Office. A commitment to teamwork and a positive attitude are essential for success in this role.

Qualifications

• Experience in a customer service environment is preferred.
• Ability to work in high pressure situations while maintaining a positive attitude.
• Strong attention to detail and empathy skills are vital.

Responsibilities

• Deliver excellent customer service through various channels.
• Meet individual objectives for Service Level Agreements and Key Performance Indicators.
• Liaise with customers to resolve queries timely.

Skills

Customer service experience

Target-driven mindset

Strong team player

IT proficiency

Problem-solving skills

Tools

MS Word

MS Excel

MS PowerPoint

Job description

A leading facilities management provider in Wythenshawe is seeking individuals for a Customer Service role within the Technical Services Helpdesk. This position requires delivering excellent support in a fast-paced environment, ensuring all customer queries are resolved timely while adhering to service level agreements. The ideal candidate will have experience in customer service and strong IT skills, including MS Office. A commitment to teamwork and a positive attitude are essential for success in this role.