F&B Assistant

Dallas Burston Polo Club Hotel; Bascote; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel and restaurant in Bascote seeks a dedicated hospitality professional to ensure excellent guest service in a fast-paced environment. Responsibilities include serving guests, maintaining high service standards, and supporting restaurant operations. Ideal candidates possess strong teamwork skills and a commitment to customer service. This role offers competitive salary and benefits including training, development opportunities, and discounts for friends and family.

Benefits

Competitive salary

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Opportunities for professional growth

Qualifications

• A warm and friendly personality.
• Commitment to delivering high levels of customer service.
• Genuine interest in providing hospitality to customers.

Responsibilities

• Serve and ensure the wellbeing of guests.
• Assist in the setup and closure of the Restaurant.
• Maintain high standards of cleanliness and hygiene.

Skills

Customer service

Teamwork

Ability to work under pressure

Job description

Who are we

Newly opened Dallas Burston Polo Club is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41 bedroom luxurious hotel, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

You’ll be responsible for serving and ensuring the wellbeing of our guests within the Bar and Restaurant. You will complete all preparation and service of the Restaurant to the highest standards and in keeping with the specifications and systems set by the Restaurant Manager to keep our service consistent. You’ll ensure that we are compliant with Health & Safety and Food Hygiene by following any systems shown to you. You’ll assist with running food and the preparation of sufficient mise en place.

• To be responsible for the service and wellbeing of our guests.
• To assist in the set up and closedown of the Restaurant.
• Ensure all orders are taken accurately and items are received in a timely manner.
• To support the team in ensuring the efficient, and effective running of the service.
• Ensure that the preparation and presentation of each section is of a high standard, and is in line with the standards set.
• Serve guests to the highest standard whilst keeping the guests expectations at the forefront of your mind.
• To keep your mise en place levels up to the required level whilst rotating stock.
• Be mindful of waste, always seek help to utilise all stock and minimise waste.
• Report any faults or defects as you see them.
• Maintain a high standard of Restaurant and back of house cleanliness and hygiene practices.
• Ensure that you are correctly dressed in your uniform.
• Maintain a professional working relationship with all departments in the hotel.

Key Requirements

• A warm and friendly personality
• Commitment to delivering high levels of customer service
• Good teamwork skills - we want work to be fun for all of our employees
• Have a genuine interest in providing hospitality to our customers
• To be able to work well under pressure (Hospitality is very fast paced but don’t worry you’ll be supported from day one and you’ll be just as quick at adapting to your new role)

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Opportunities for professional growth and development