Expression of Interest - Join Allianz Partners UK

Allianz Partners; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global leader in insurance services is seeking a Customer Assistance Coordinator in Birmingham. In this hybrid role, you will handle urgent customer calls, providing empathetic support and coordinating necessary services. Ideal candidates will have strong communication skills and a solutions-driven approach. Join us to make a real difference in people's lives and enjoy comprehensive benefits tailored for your well-being.

Benefits

Private medical cover

Pension

Life assurance

Free roadside assistance

Retail discounts

Volunteering days

Qualifications

• Ability to handle multiple cases simultaneously.
• Experience in a call center or assistance role is a plus.
• Excellent problem-solving skills.

Responsibilities

• Take calls from customers who need urgent help.
• Provide calm and empathetic support during high-pressure situations.
• Organize services or recovery to assist customers in need.
• Keep customers informed throughout the process.
• Follow procedures while prioritizing customer needs.

Skills

Strong communication and empathy skills

Calm, solutions-driven approach under pressure

Organised and detail-oriented

Customer service experience

Flexible and adaptable to different shift patterns

Job description

Overview

Join Allianz Partners as a Customer Assistance Coordinator – Operations (Croydon Hybrid)

Are you passionate about helping people in their time of need? Whether it’s a roadside breakdown, a burst pipe at home, or urgent medical assistance abroad—you could be the reassuring voice that gets our customers back on track.

As a Customer Assistance Coordinator, you’ll work in our fast-paced Operations team, handling inbound and outbound calls, providing solutions, and making a real impact when it matters most. No two days are the same—you’ll be solving problems, coordinating services, and supporting people in their most critical moments.

What’s in it for you?

• Hybrid working: Croydon HQ + home flexibility
• Flexible working hours with shifts across the day and occasional evenings/weekends
• Full training & ongoing career development
• Brilliant benefits: private medical cover, pension, life assurance, free roadside assistance, retail discounts, volunteering days & more

What You’ll Do

• Take calls from customers who need urgent help—whether medical, home, or roadside
• Provide calm, empathetic, and professional support in high-pressure moments
• Organise services, contractors, or recovery to get people moving again
• Communicate clearly and keep customers informed at every stage
• Follow procedures while making decisions that put people first

About You

• Strong communication and empathy skills
• Calm, solutions-driven approach under pressure
• Organised, detail-oriented, and able to juggle multiple cases
• Customer service experience (call centre/assistance a plus, but not essential)
• Flexible and adaptable to different shift patterns

Why Allianz Partners?

We’re a global leader in insurance and assistance services, trusted by millions worldwide. We’re a company that cares—about customers, and about you. At Allianz, you’ll be supported, developed, and empowered to grow your career in a collaborative, inclusive culture.

If you’re looking for a role where every call is a chance to make a difference, join us. Apply now and let’s care for tomorrow.

About Allianz

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. We are dedicated to bringing global protection and care; Allianz Partners is the B2B2C leader in insurance and assistance solutions in areas such as travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We are committed to our employees, supporting their development as it grows with our business.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, regardless of ethnicity, age, gender, nationality, religion, disability or sexual orientation. We welcome applications from all backgrounds.