Exporter

Oxford Instruments; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Oxford Instruments is seeking an Exporter to join their operations team. This role involves working closely with various stakeholders to ensure that customer orders are shipped accurately and promptly, requiring knowledge of export documentation and customer service skills. The company offers numerous benefits, including private health insurance and opportunities for professional development. Ideal candidates will be customer-focused, possess familiarity with shipping regulations, and demonstrate effective communication abilities.

Benefits

Annual leave of 25 days plus bank holidays

Employee Assistance Programme

Private health insurance

Pension plan

Share incentive plan

Responsibilities

• Ensure open communication between the customer and Oxford Instruments, updating them with necessary shipping information.
• Explore ways to meet customer requirements to improve relations.
• Prepare necessary documentation for UK and worldwide deliveries including invoices, packing lists, EUR1, ATR1, and Certificates of Origins.
• Support management on delivery issues and suggest solutions.
• Manage Letters of Credit shipments and customer payments.

Skills

Customer-focused service

Export documentation knowledge

Familiarity with IATA and Dangerous Goods regulations

Knowledge of Inco Terms

Communication skills

Job description

Materials Analysis is an Oxford Instruments Business Unit that manages our Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes and Benchtop NMR Products. We are part of the wider Oxford Instruments Group that also includes Andor Technology, NanoScience, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

We are seeking an Exporter to join our operations team. The primary purpose of this role is to work closely with the Senior exporter and shipping agents, OI subsidiaries and other external and internal contacts to ensure customer orders are shipped promptly and correctly.

Working at Oxford Instruments Materials Analysis - What’s in it for you?

Wellbeing –

• Annual leave: 25 days plus bank holidays and the option to purchase up to 12 weeks more

• Employee Assistance Programme; including 24/7 telephone support, access to counselling, financial and debt management and access to trained legal advisors
• Private health insurance, dental insurance and life assurance

Money & lifestyle –

• MyDiscounts; save money with a number of leading retailers

• Car salary exchange scheme: sacrifice part of your salary in exchange for a fully serviced, comprehensive insured electric or hybrid vehicle
• TechScheme and CycleScheme: Purchase a bike and/or Tech or home goods from Currys/IKEA and spread the cost over 12 months.
• Pension; all employees are eligible to join the Group Pension Plan administered by AVIVA.
• Share incentive plan: Invest in your future and share in the success of the company by joining the share incentive plan.

Development –

• Encouragement and support to achieve professional and or academic qualifications to support your development and growth
• Defined career paths and regular reviews

This role would be ideal for you if…

• You have experience of providing a customer-focused, high quality shipping administration service.
• You’re familiar with export documentation and procedures, Letters of Credit and IATA, Dangerous Goods regulations and understand the business implications if these are not adhered to.
• Able to keep on top of changing legislation in the Shipping environment to ensure that we comply with Customs and regulations
• You understand export documentation and procedures

Responsibilities:

• Ensure there is open communication between the customer and OI and that the customer is kept up to date and provided with all necessary information to enable successful shipping and receipt of products.
• Actively explores and finds ways to meet the requirements of the customer and in doing so improves and maintains good customer relations.
• An excellent knowledge of all Inco Terms
• To have an updated certificate on dangerous goods shipments
• Acting as the customer’s representative within OI. Seeing issues from the customer’s perspective and representing the customers point of view
• To make sure all export and NLR letters are confirmed and WMD and products are good to ship to the customer
• To prepare all required documentation to enable delivery in the UK and worldwide of company products. This will include Invoices, packing list, EUR1, ATR1, Certificate of Origins, Consignment notes and any other documents relating to Letter of Credits or Customs requirements.
• Support and inform management of any issues impacting customer delivery and satisfaction and suggest and implement solutions and improvements.
• Letters of Credit shipments and liase with customers and chase payments
• Update weekly list on credit holds and liase with accounts

Next steps:

If you’d like to learn more before applying, or have any questions please contact [e-mail]. Applicants will be reviewed as quickly as possible, with successful applicants being invited to a Teams call to learn more about the role. Our interviews will consist of a psychometric test, and a 2 stage process, which will be held on-site at our office.

Equal opportunities and reasonable adjustments:

Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. Please get in touch if you require any reasonable adjustments within the interview process.