Export Coordinator

SRG; Remote; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an Export Coordinator to manage customer operations in a fully remote capacity. This role involves ensuring timely order processing and shipping, coordinating with logistics partners, and handling documentation issues. The ideal candidate should have experience with SAP and strong organizational skills. You will be responsible for training new team members and improving operational processes, making attention to detail vital for success in this position.

Qualifications

• Ability to handle multiple orders concurrently and communicate across teams.
• Comfortable owning customer operational relationships.
• Strong attention to detail and accuracy.

Responsibilities

• Manage the full operational relationship with customers.
• Process and validate purchase orders and align with logistics partners.
• Train new team members and support operational improvements.

Skills

Attention to detail

Documentation

Communication

Organisational skills

Independence

Tools

SAP

OpenText – Validation Tool

Maersk booking systems

Excel

Word

PowerPoint

Job description

Job Title: Export Coordinator (Fully Remote, Contract)

Pay Rate: £17.50 per hour

Contract: Until 31 August 2026

Location: Fully Remote

About the Role

We are seeking a detail-oriented and proactive Export Coordinator to join our team on a fully remote basis. In this role, you will own the full operational relationship with our customers, managing the process from purchase order intake through export fulfilment and post-delivery follow-up. You will be responsible for ensuring orders are processed accurately and shipped on time, coordinating with logistics partners, and resolving any documentation or data issues that arise.

Key Responsibilities

• Act as the primary operational contact for customers, managing purchase order amendments and communicating shipment plans.
• Support trials and new product introductions, and coordinate dispute resolution and damaged goods claims.
• Receive and validate customer purchase orders, manage obsolete or substituted SKUs, and ensure master data extensions are completed.
• Create and maintain sales orders in SAP, apply pricing and Incoterm data, and process free‑of‑charge orders.
• Align with the Planning Team to confirm stock availability and handover to logistics partners (e.g., Maersk).
• Plan pallets, containers, and packaging, including special handling for dangerous goods.
• Archive purchase orders and documentation appropriately.
• Raise and follow through on dispute cases and investigate damaged goods issues.
• Provide daily and weekly operational reports, attend regular calls with customers and logistics partners, and support operational projects and process improvements.
• Train new team members and customer-side operational teams as needed.

Systems & Tools

• SAP (core)
• OpenText – Validation Tool
• Maersk booking systems
• Excel (required)
• Word / PowerPoint (preferred)

About You

• Comfortable owning the customer operational relationship and communicating clearly across teams.
• Strong attention to detail, accuracy, and documentation.
• Able to handle complexity and manage multiple orders concurrently.
• Works independently once trained, and is deadline-driven and organised.