Experienced Service Engineer - Island Windows & The Plastics Depot Ltd

Island Windows & The Plastics Depot Ltd; Sandown; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing home improvement company in Sandown seeks an experienced Service Engineer to join their Service & Repair Team. This role requires expertise in UPVC and Aluminium repairs, excellent customer service skills, and a clean driving license. You'll ensure high-quality repairs and provide quotations when immediate fixes aren't possible. Competitive salary based on experience and immediate start available.

Qualifications

• At least 2 years of experience in window and door servicing or 5 years in installations.
• Understanding of health and safety regulations.
• Clean, valid Full UK/EU driving license required.

Responsibilities

• Conduct repairs and remedial works for windows and doors.
• Provide quotations for jobs not completed immediately.
• Collaborate with Service Manager for documentation.
• Communicate service updates to Customer Care Manager.

Skills

UPVC and Aluminium window repairs

Customer service skills

Communication skills

Job description

Overview

Island Windows is experiencing exciting growth, and we're looking to add an experienced Service Engineer to our Service & Repair Team!

As a Service Engineer, you will be the face of our company when visiting customers’ premises to carry out repairs and remedial works as needed. Your vehicle will be stocked with essential tools and parts, allowing you to complete most jobs on-site. In situations where an immediate resolution isn't possible, you’ll provide the customer with a detailed quotation and follow-up as necessary. You’ll work closely with your Service Manager to ensure all paperwork is completed and handed over correctly. We pride ourselves on our excellent customer service, and we need someone who is used to working directly with customers and can always maintain a courteous and professional attitude.

Responsibilities

• Conducting repairs and remedial works for customers’ UPVC/Aluminium windows, doors, and composite doors.
• Providing quotations for jobs that cannot be completed immediately.
• Collaborating with the Service Manager to ensure accurate documentation is completed for all jobs.
• Communicating any issues or service updates to the Customer Care Manager.
• Ensuring parts and works are clearly stated and communicated to customers.

What We Are Looking For

• Experience: At least 2 years of experience in window and door servicing or 5 years window installations or manufacturing.
• High-Quality Standards: We need Service Engineers who consistently deliver top-quality work, the first time, every time.
• Customer-Focused: Someone who truly cares about providing exceptional service and customer care.
• Health & Safety Awareness: Understanding the importance of safety in the workplace and compliance with all health and safety regulations.
• Reliable: A clean, valid Full UK/EU driving licence is required, and applicants must be at least 25 years of age (to meet insurance requirements).

Working Hours

• Monday to Friday: 8:00 AM – 4:30 PM

Salary

• Dependent on experience.

What You’ll Bring

• Extensive experience in UPVC, Aluminium, and composite door/window repairs.
• A professional and courteous demeanour in customer-facing situations.
• Strong communication skills, especially when reporting job statuses and challenges.

If you're passionate about delivering excellent service and have the technical skills to back it, we want to hear from you!

Immediate start available.