Experienced Hospitality Manager

Get-Recruited (UK) Ltd; Maidstone; On-site; GBP 38,000 - 45,000; Full time

Job summary

A recruitment agency in the UK is seeking an Experienced Hospitality Manager for a site in Headcorn. The successful candidate will take charge of daily operations, ensuring safety and efficiency while leading a customer experience team. This role requires an individual with a proven background in hospitality management, strong organizational skills, and a passion for operational excellence. The salary is up to £45,000 and the position is based on site.

Qualifications

• Must have proven experience in an operational role within hospitality.
• Ability to remain composed under pressure.
• Must be proactive and focused on providing solutions.

Responsibilities

• Take full ownership of daily site operations.
• Maintain operational overview of site activity.
• Identify and mitigate operational risks.
• Ensure compliance with operational procedures.
• Act as key decision-maker during operational challenges.
• Oversee Customer Experience Team.

Skills

Proven experience in a heavily operational role

Strong understanding of multi-functional site operation

Highly organized and resilient

Strong communication skills

Experience in fast-paced environments

Proactive and solutions-focused

Passionate about operational excellence

Job description

Experienced Hospitality Manager

Headcorn - Based on site

Salary up to £45,000

Must be looking to step out of the hospitality industry

The Opportunity

Actively looking for someone who is looking to step out of the hospitality industry and step into an exciting new environment.

We are seeking a highly capable operations-led professional to take ownership of the day-to-day running of a complex, customer-facing site. This role sits at the heart of the operation and is responsible for ensuring that people, processes, facilities, and customer experience all work seamlessly together.

This is a great opportunity for someone from a Hospitality Manager, Restaurant Manager, Bar Manager, Front of House, Operations Manager, Site Manager, Health and Safety Manager, Customer Experience Manager or similar role.

The Role

• Take full ownership of daily site operations, ensuring safe, efficient, and well-coordinated delivery across all areas.
• Maintain a clear operational overview of site activity, capacity, scheduling, and workflow.
• Identify, assess, and mitigate operational risks in real time and through forward planning.
• Ensure all operational procedures are followed, reviewed, and improved where necessary.
• Oversee documentation, paperwork, and record-keeping relating to safety, operations, and compliance.
• Act as a key decision-maker during incidents, disruptions, or operational challenges.
• Oversee the Customer Experience Team, setting clear expectations and standards.

Required Skills

• Proven experience in a heavily operational role.
• Strong understanding of how multi-functional sites operate.
• Highly organised, resilient, and able to remain composed under pressure.
• Strong communication skills with the ability to lead, influence, and challenge where required.
• Experience working in fast-paced, seasonal, or customer-driven environments.
• Naturally proactive and solutions-focused.
• Passionate about operational excellence and customer experience.

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