Experience Support Specialist

Destinytravel; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading travel agency is seeking an Experience Support Specialist to help travelers feel confident and cared for throughout their journeys. You will assist with vacation plans, provide recommendations, and ensure a seamless experience. Strong communication and customer service skills are essential. This position offers remote work with flexible scheduling, access to exclusive travel perks, and opportunities for professional growth within the travel industry.

Benefits

Remote work with flexible schedule

Access to exclusive travel perks and training programs

Supportive team culture

Professional growth in the travel industry

Qualifications

• Strong communication skills are essential for this role.
• Customer service experience is highly valued and can enhance candidate suitability.
• Being organized and detail-oriented will aid in managing traveler needs.
• A willingness to learn new systems and tools is important.
• Having a passion for travel and assisting others will contribute to success.

Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Skills

Strong communication skills

Customer service experience

Organized and detail-oriented

Eager to learn systems and tools

Passion for travel and helping people

Job description

As an Experience Support Specialist, your role is to ensure travelers feel confident and cared for throughout their journey. You will assist with vacation plans, provide recommendations, coordinate updates, and offer guidance so every traveler has a seamless experience from start to finish.

At Destiny&Co, we believe that thoughtful service can transform a trip into a lasting memory.

Key Responsibilities

• Communicate with clients through email, calls, and messaging.
• Support itinerary modifications, cancellations, and requests.
• Share accurate information about destinations and documentation.
• Review travel details and follow up to ensure satisfaction.
• Address concerns with patience and friendly communication.

Benefits

• Remote work, with a flexible schedule.
• Access to exclusive travel perks and training programs.
• Supportive team culture.
• Professional growth in the travel industry.

What We’re Looking For

• Strong communication skills.
• Customer service experience valued.
• Organized and detail-oriented.
• Eager to learn systems and tools.
• Passion for travel and helping people.