Experience Strategist

This Place; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic strategic consultancy in Manchester is seeking an Experience Strategist to support experience-led strategy work. This involves transforming complex challenges into clear ideas and frameworks. Candidates should have over 5 years of experience in strategy or consulting, strong collaboration skills, and be excellent storytellers. The benefits include a remote-first approach, generous holiday allowances, and a well-being budget.

Benefits

25 holiday days, plus bank holidays

Remote first with in-person collaboration opportunities

Annual well-being budget

Company pension with 4% employer contribution

Qualifications

• 5+ years in strategy or consulting, particularly in experience or brand.
• Ability to work independently and as part of a team.
• Strong storytelling with experience in creating presentations for senior audiences.

Responsibilities

• Support experience strategy work alongside strategy and design teams.
• Contribute to defining experiences across various touchpoints.
• Turn complex inputs into actionable ideas and frameworks.

Skills

Strategic thinking

Client management

Collaboration

Storytelling

Technology curiosity

Job description

About This Place

We’re part strategic consultancy, part design agency.

We're the people who both shape the strategy with execs and create the stuff that consumers see and feel.

We’re proud to be fiercely independent. Working for brands we believe in. Free to build our company around what lights us up, meaningfully empower our team, and move with pace and flexibility for our clients.

We’re looking for team members who want to make their mark. People who like a tidy sandbox and clear direction at all times typically don’t thrive here, and that’s something we are proud of.

About the role

As an Experience Strategist, you’ll support experience-led strategy work –helping turn complex challenges into clear ideas, journeys, and frameworks that teams can bring to life.

Key Responsibilities

• Supporting experience strategy work alongside our Strategy and Design teams, from framing the problem to delivering clear recommendations.
• Contributing to the definition of experiences across physical, digital, and hybrid touchpoints.
• Turning complex inputs– business goals, brand, culture, people, and technology –into simple, actionable ideas and frameworks.
• Helping develop experience principles, journeys, and systems that guide design and execution.
• Building clear, compelling stories in slides for senior client audiences.
• Contributing to both big-picture thinking and hands-on execution, ensuring work ladders to a larger vision.
• Working closely with designers and creatives to make strategy practical and usable.
• Navigating real client constraints with confidence and empathy.
• Staying curious about new technology and cultural shifts, and bringing fresh ideas into the work.

Requirements for the role

• 5+ years in strategy or consulting (experience, brand, service, or innovation).
• Experience of working closely with designers.
• Able to work independently while contributing to larger, multi-disciplinary efforts.
• Strong at translating strategy into journeys, systems, and principles teams can use.
• Excellent storyteller with deep experience building senior-ready decks.
• Human-centred thinker with a strong understanding of behaviour and context.
• Comfortable with ambiguity and simplifying complexity.
• Curious about technology and willing to learn by doing.
• Clear communicator and strong collaborator.
• Experience in retail or physical environments is a plus, not required.

Benefits

• Remote first, with regular opportunities to collaborate in-person as a team
• 25 holiday days, in addition to bank holidays
• Regular team-wide get-togethers
• Up to 20 days of overseas working per year
• Company pension with 4% employer contribution
• 2 paid volunteer activities per calendar year (weigh in with passions and ideas!), and charitable donation matching
• An annual well-being budget to use on general physical and mental wellness as employees see fit