Experience & Programming Manager - London

National Trust; City of Westminster; On-site; GBP 40,000 - 50,000; Full time

Job summary

A heritage conservation organization in the City of Westminster seeks an Experiences and Programming Manager for maternity cover. The role involves creating inclusive experiences across multiple properties, focusing on community engagement and visitor satisfaction. Candidates should have strong people management skills and experience in project management. The contract is fixed term, likely not exceeding 12 months, with a competitive salary that includes an Inner-London weighting allowance.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Qualifications

• Strong people management skills, including coaching and team motivation.
• Understanding of data and research to shape engaging visitor experiences.
• Knowledge of storytelling and curatorial practices.

Responsibilities

• Develop inclusive and impactful visitor experiences across properties.
• Foster relationships with stakeholders to support innovation.
• Maintain high standards of welcome and participation for visitors.

Skills

People management

Data-driven decision-making

Storytelling

Project management

Job description

Important Notice

In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy.

We're looking for a skilled, visionary Experiences and Programming Manager maternity-cover to help lead the way in creating experiences that truly put our audiences and communities first. You'll be used to working across a range of different properties, developing experiences that fit these differing opportunities. You'll help us ensure that every visitor feels welcomed, included, and inspired, by driving innovative programming that reflects the voices and needs of our communities. As part of the Portfolio Leadership Team, working with the General Manager and other colleagues, you will contribute to the strategic priority to End Unequal Access and Inspire Millions.

If you'd like an informal chat to ask questions about the role before applying, please email: [e-mail]

This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months.

The advertised salary is inclusive of an Inner-London weighting allowance of 4,465 per annum (Prorated if you're part-time). What it's like to work here You’ll be working across the 4 different and exciting smaller properties of the Ham House portfolio in London - Fenton House, 2 Willow Road, Carlyles' House and The Red House.

What it's like to work here

This is an exciting time to join the team to help develop our ambitious, important and engaging work across these 4 very different properties and communities. Reporting directly to the General Manager, you'll be part of a dynamic property leadership team, driving our work in ending unequal access and inspiring millions. You'll work closely in collaboration with colleagues across all 4 properties. Alongside this you will build strong relationships with internal and external stakeholders, foster strategic partnerships that support innovation and participation, to co-create experiences that reflect local relevance and organisational priorities. As part of the smaller properties team you will support with ad hoc duty management and on call cover when required, including weekends and bank holidays.

What you'll be doing

Based at Fenton House in Hampstead but needing to work across all 4 properties over the working week, you will be developing and expanding the work we have started to find diverse ways to connect with audiences and communities, using these 4 dynamic properties as your backdrop. We're committed to creating welcoming, engaging, inclusive and impactful experiences for everyone - be that hosting the Houseproud events at Fenton House or local community Diwali celebrations at Red House. By maintaining consistently high standards of welcome, participation and storytelling, you will enhance visitor satisfaction and foster memorable experiences that will enable a broader audience to connect with and care for our places.

Minimum Criteria

• Ability to develop medium- to long-term plans that align with organisational goals and audience needs.
• Strong people management skills, including coaching, performance management, and team motivation.
• Understanding of how to use data and research to shape inclusive, relevant, and engaging visitor experiences.
• Knowledge of storytelling, interpretive planning, and curatorial practices that bring heritage to life.
• Ability to work across departments and with external partners to co-create experiences and share learning.

Additional criteria for all other applicants

• Strong people management and leadership skills, being comfortable working with colleagues from all levels
• Knowledge of the external cultural, creative and commercial programming sector
• Knowledge of how to develop a visitor journey whether that be shaping the signage and orientation on site or supporting communications to all our supporters.
• Experience in project management, including managing budgets and delivering experiences to budget and a timeline

The National Trust is committed to

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The Package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme