Experience Design Vice President - Client Onboarding and Service

J.P. Morgan; Bournemouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services firm in the UK is seeking a Vice President Experience Design Lead to oversee the user experience within client onboarding and service. The role requires a deep understanding of design practices, mentoring junior designers, and fostering an inclusive culture. The ideal candidate will drive design initiatives that meet business objectives and enhance the overall customer experience using innovative and user-friendly solutions.

Qualifications

• Demonstrated ability to create visual representations of user journeys.
• Experience in inclusive design and accessibility guidelines.
• Proven ability to develop customer-centric experiences.
• Ability to create functional designs using design tools.
• Ability to interpret data for informed decision-making.

Responsibilities

• Develop and execute design/research strategies for complex projects.
• Design wireframes and prototypes for key touchpoints.
• Drive the adoption of inclusive design practices.
• Collaborate with cross-functional teams on product development.
• Analyze market trends to optimize user experiences.
• Gather user feedback to improve overall user experience.

Skills

Visual representation of user journeys

Inclusive design and accessibility guidelines

Creating 'north star' representations

Industry-standard design tools (Figma)

Interpreting complex data sets

Tools

Figma

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design Lead in Client Onboarding and Service, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Operate with an iterative design mindset, gather and incorporate user feedback and insights to continuously improve the overall user experience of our offerings

Required qualifications, capabilities, and skills

• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design, accessibility guidelines and assistive technologies, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
• Proven ability interpret complex data sets and transform into actionable insights for informed decision-making

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience
• Comfortable with structuring and planning design work in cross-functional contexts
• Prior experience designing applications within complex business domains (financial services, other)
• Ability to understand and articulate how technical constraints and opportunities inform design solutions
• Familiar with technology concepts and an understanding of various technical approaches and lifecycles. (e.g. agile development methodologies, DevOps practices, and front-end dev structures)
• Understand product lifecycles from a UX perspective (e.g. how user experience evolves throughout the different stages of a product's lifecycle)