Executive Officer Caseworker

Triumph Consultants Ltd; City Of London; Hybrid; GBP 100,000 - 125,000; Part time

Job summary

A recruitment agency is seeking an experienced Executive Officer Caseworker for a hybrid role in Central London. The ideal candidate will support casework activities with excellent attention to detail, strong IT skills, and a government clearance. Responsibilities include decision-making, data handling, and stakeholder communication. This interim position offers £16 per hour PAYE, with a contract until 31.03.2026.

Qualifications

• Active Government Clearance (no restrictions) and Sole UK National.
• Previous casework and administrative experience, ideally in a public sector environment.
• Professional curiosity required.

Responsibilities

• Make sound decisions in line with standard operating instructions.
• Handle sensitive and personal data in accordance with the Data Protection Act.
• Respond to applicant queries promptly and professionally.
• Review and analyze case documentation, requesting additional information when necessary.
• Build and maintain positive relationships with stakeholders.
• Maintain accurate records of case notes and correspondence.
• Ensure casework data is complete and up to date.
• Adhere to governance and compliance protocols.

Skills

Strong IT skills

Attention to detail

Empathy

Tools

Microsoft 365

Atlas/DAX systems

Job description

The role:

Executive Officer Caseworker

Reference: JDMT 4473 1109

Role length: Until 31.03.2026

Job type: Hybrid – 1-3 days in the Central London office depending on business needs

Location: Central London

Hours: 37 hours per week

Contract Type: Interim

Pay rate: £16 per hour PAYE

The role:

We are seeking experienced Executive Officers to support a public sector campaign on a long-term contract.

This is a key role supporting the effective delivery of casework activities, requiring excellent attention to detail, strong IT skills, and the ability to handle sensitive information with discretion.

This hybrid role is based in Central London, with an initial induction period of 7–10 days onsite, followed by hybrid working (1–3 days in the office per week, subject to business needs).

Key Responsibilities:

As an EO Caseworker, you will:

• Make sound decisions in line with standard operating instructions and procedures, seeking guidance where needed to ensure accuracy.
• Handle sensitive and personal data in accordance with the Data Protection Act 2015, maintaining confidentiality at all times.
• Respond to applicant queries promptly and professionally, showing empathy and arranging translation or interpretation support where required.
• Review and analyse case documentation, requesting additional information from stakeholders when necessary to support accurate decision-making.
• Build and maintain positive relationships with a range of stakeholders to support DARR objectives.
• Maintain accurate records of case notes, correspondence, and supporting documents for auditing and reporting purposes.
• Ensure casework data is complete and up to date to support reporting, workflow monitoring, and resource planning.
• Adhere to governance and compliance protocols to ensure consistent, transparent, and accountable case management.

What the client is looking for:

Essential Skills and Experience:

• Active Government Clearance (no restrictions) and Sole UK National.
• Strong IT skills, including:
• Microsoft 365 (Excel, Word, Teams, SharePoint, Spreadsheets)
• Previous casework and administrative experience, ideally in a public sector environment such as the Home Office, DWP, or HMRC.
• Excellent attention to detail and professional curiosity.

Desirable:

• Familiarity with Atlas/DAX systems.

Important Notes:

• This role is only open to contractors. Permanent civil servants cannot be considered.
• Interviews will be conducted via MS Teams (one stage).
• Guaranteed Interview Scheme (GIS) applies for qualifying candidates under the Disability Confident Scheme or Armed Forces Covenant.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mail outs and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.