Executive Officer

TNL Community Fund; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A community-focused organization in Birmingham is seeking an Executive Officer to support their grant-making efforts. You will be part of a passionate team and work in a hybrid capacity, balancing remote work with office responsibilities. The role requires strong organizational and customer service skills, with a focus on effective communication and team collaboration. The ideal candidate will have experience in a customer-facing role and good IT skills, as well as a commitment to equity and diversity in the workplace.

Qualifications

• Proven ability to manage competing demands effectively.
• Experience in a customer-facing role is essential.
• Excellent verbal and written communication skills are a must.
• Ability to work independently and within a team setting.
• Good IT skills across various systems.

Responsibilities

• Support the Senior Head of Regional Funding and the team.
• Administer grant-making database using Salesforce.
• Manage diaries for senior team members.
• Organize meetings and respond to customer inquiries.
• Provide general administrative support to teams.

Skills

Organisational skills

Customer service skills

Communication skills

IT skills

Tools

Salesforce

Microsoft Office

Job description

Our Midlands team has a new 12-month FTC opportunity for an Executive Officer. You will be responsible for supporting effective grant-making across the region helping us to distribute over 60m to good causes throughout the area.

As an Executive Officer you’ll be part of a driven and passionate team led by a Senior Head of Regional Funding. Within the team there is 1 Senior Grant Making Manager, 8 Funding Managers and 26 Funding Officers.

Reporting to the Senior Head of Regional Funding you will work on a hybrid basis, working both remotely and spending some of your time in the Birmingham office (located near Five Ways). There will also be occasional travel to other locations across the region throughout the year.

Responsibilities

• Supporting the Senior Head of Regional Funding, Senior Grant Making Manager and Funding Managers and their teams.
• Administration of our grant-making database using Salesforce.
• Diary management for the Senior Head of Regional Funding and Senior Grant Making Manager.
• Organising supporting and minuting a range of regular online and face-to-face meetings.
• Responding to customer enquiries made to the region.
• Supporting teams with stakeholder engagement.
• General administrative and facilities support.

We will be hosting a briefing session about the role on Wednesday 3 December 2025 13:45 pm. To register or ask any questions about the recruitment process please email: emailprotected

How to Apply

Upload your CV in Word format and write a supporting statement (1000 words) with the following criteria we will use this to score your application.

Essential

• Excellent organisational skills and attention to detail with the ability to plan and proactively manage competing demands.
• Excellent customer service skills with experience of working in a customer-facing role.
• Excellent verbal and written communication skills with the ability to work with senior stakeholders.
• Ability to work within a team but to also work independently using your own initiative.
• Good IT skills (including Microsoft Office) with an ability to work across a variety of systems and platforms interpreting financial information arranging meetings and booking travel.

Desirable

• Ability to handle sensitive information with discretion and sensitivity.
• Previous voluntary or work experience in the charitable sector.
• Diary management experience.

Equity, Diversity and Inclusion

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore we are committed to equity diversity and inclusion and we work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ and people from different socio‑economic and educational backgrounds as well as people of all ages.

As a Disability Confident Employer we take a proactive approach in making reasonable adjustments if needed throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).