Event Technical Lead — 24/7 Incident Response

Vodafone; Glasgow; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading telecommunications provider in Glasgow is seeking an Event Technical Lead to provide round-the-clock support for technical incidents. You will work directly with customers and cross-functional teams, ensuring quick resolutions and exceptional service. Ideal candidates have strong technical expertise in telecommunications and experience with ITIL practices. This role offers a chance to make a real impact within the organization.

Qualifications

• Strong technical expertise in telecommunications products and services.
• Comprehensive understanding of customer service operations.
• An understanding of operational support functions.
• Proven experience in supporting customers' in-life technical requirements.
• A recognised networking qualification such as TCP / IP.
• Experience in legacy transmission technologies (PDH and SDH).

Responsibilities

• Provide round-the-clock support for high-severity faults.
• Join calls with customers to share technical updates.
• Lead investigations during real-time issues.
• Support technical requirements in ITIL processes.

Skills

Technical expertise in telecommunications

Customer service operations

ITIL practices

Networking qualification (TCP/IP)

Legacy transmission technologies (PDH and SDH)

Job description

A leading telecommunications provider in Glasgow is seeking an Event Technical Lead to provide round-the-clock support for technical incidents. You will work directly with customers and cross-functional teams, ensuring quick resolutions and exceptional service. Ideal candidates have strong technical expertise in telecommunications and experience with ITIL practices. This role offers a chance to make a real impact within the organization.