Evening Receptionist

Central Bedfordshire College; England; On-site; GBP 23,000 - 27,000; Part time

Job summary

A college in the UK seeks an Evening Receptionist to support the Customer Contact and Admissions department. The position involves managing the front desk, providing support to students, and engaging with visitors. Ideal candidates should possess GCSE qualifications in English and maths, alongside strong customer service and communication skills. This part-time role offers 16 hours per week across two campuses in Northamptonshire, promoting an inclusive and supportive environment.

Qualifications

• Experience in a customer-facing environment.
• Proven handling of challenging situations.
• Ability to communicate effectively in person and writing.

Responsibilities

• Deliver a welcoming first point of contact for visitors.
• Efficiently manage front desk operations.
• Provide frontline support to students and visitors.

Skills

Customer Service Experience

Communication Skills

Teamwork

Computing Skills

Education

GCSE (or equivalent) English and maths

Job description

Overview

Location: Northamptonshire

Salary: Between £23,557 and £26,754 per annum (Pro-Rata) DOE and Qualifications

Expires: 02/02/2026 23:59

Role: Evening Receptionist

Location: Tresham College – Corby and Kettering Campuses

Hours/Weeks: 16 hours per week – 36 weeks per year

Working Pattern: 17.00 to 21.00 Mondays and Wednesdays at our Corby Campus, and 17.00 to 21.00 on Tuesdays and Thursdays at our Kettering Campus.

Contract Type: Permanent – Term Time

UK based contract; you are required to have the Right to Work in the UK. Sponsorship is not offered. Employment is subject to evidence of your Right to Work in the UK.

About The Role

We are currently seeking an Evening Receptionist to join our Customer Contact and Admissions department at The Bedford College Group.

As an Evening Receptionist, you play an important role in the success of our students through:

• Front of House & Customer Service – Deliver a warm, professional and welcoming first point of contact for visitors, customers, staff and students, maintaining high service standards and a positive College reputation.
• Reception & Operational Management – Efficiently manage the front desk, including handling enquiries via phone, email and CRM systems, managing visitors, post, lost property, parking permits and switchboard calls.
• Student & Visitor Support – Provide frontline support to students and visitors, coordinating classroom directions, visitor bookings, ID cards, car parking requests and ensuring safeguarding, GDPR and health & safety procedures are followed.
• Administrative & Team Support – Support the Advice & Admissions team with inbox management, welcome packs, stock checks, record‑keeping, opening and closing duties, and general administrative tasks.
• Professional & Statutory Responsibilities – Actively engage in recruitment events, training and development, and uphold safeguarding, equality, diversity and inclusion, and health & safety policies at all times.

About You

• Qualifications & Technical Skills – GCSE (or equivalent) English and maths, with experience using computers, email, internet systems and maintaining accurate manual and digital records.
• Customer Service Experience – Proven experience in a customer‑facing environment, handling challenging situations professionally, maintaining a polite telephone manner and delivering positive outcomes.
• Communication & Professional Conduct – Confident and effective communicator face‑to‑face, by phone and in writing, demonstrating professional behaviour, appearance and adherence to dress codes at all times.
• Teamwork & Workload Management – Able to work collaboratively in a busy, open‑plan environment, prioritising tasks, remaining calm under pressure and contributing positively to team success and organisational values.
• Safeguarding & Flexibility – Committed to safeguarding, health & safety and professional boundaries, with a flexible approach to working patterns, willingness to update skills and ability to travel independently across campuses.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews

Interviews to be held: 11th February 2026

Organisational Values

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork – We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously – We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred – At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive – We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring – We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence – We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.

Follow-up: Apply