European Removals Manager

Alchemy Global Talent Solutions Ltd.; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading removals company is looking for a European Removals Manager to manage and grow their European removals and relocation services. This role involves developing new business, designing operational strategies, and maintaining client relationships. Ideal candidates should have prior experience in the removals industry, excellent communication skills, and a strong understanding of European logistics. This position offers a hybrid working model, focusing on both efficiency and high-quality service delivery.

Qualifications

• Experience in the removals or international relocation industry is required.
• Track record in sales or business development is essential.
• Knowledge of European customs and logistics is important.

Responsibilities

• Develop new business opportunities for removals across Europe.
• Design operational routes to maximize vehicle utilisation.
• Manage client relationships and coordinate removals requirements.

Skills

Prior experience in removals or international relocation

Sales or business development experience

Knowledge of European removal routes and customs

Excellent communication skills

Organisational and planning skills

Negotiation skills

Job description

Our client a leading removals company is seeking a driven European Removals Manager to join their team on a hybrid working basis. You will manage and grow their European removals and relocation services, driving business development across private, trade, and corporate clients to deliver efficient, high-quality international removals.

Key Responsibilities:

• Develop and close new business opportunities for private and trade removals across Europe.
• Design and implement operational routes and schedules for European removals to maximise vehicle utilisation and back-loads.
• Reach out to prospective removals clients and global trade partners via email and phone to promote their European moving services.
• Generate and follow up on quotations, negotiate terms, and close deals to secure new removals clients or global relocation contracts.
• Maintain strong relationships with existing trade partners and customers; respond promptly to enquiries and coordinate removals requirements.
• Schedule pre-move surveys, liaise with clients and partners to understand move requirements and removals customs needs.
• Provide accurate pricing and manage costings, including third-party supplier rates, to ensure margin protection.
• Work with operations teams to allocate resources, confirm schedules, brief crew, and ensure all documentation and removals plans are in place.
• Monitor removals progress, address any issues or service failures, liaise with clients or partners to resolve problems, including post-move follow-up, insurance claims or complaints.
• Ensure compliance with removals industry standards and quality systems,and that all data and customer information is handled confidentially.
• Provide cover and support for colleagues when required, and participate in ad-hoc projects or tasks as directed by management.
• Promote a collaborative and supportive team culture, contributing to professional development, quality improvement and operational excellence.

Key Skills & Experience:

• Prior experience working in the removals or international relocation industry (private, corporate or trade relocations).
• Proven track record in sales or business development within removals, relocation, or logistics services.
• Strong knowledge of European removal routes, customs processes, and cross-border logistics requirements.
• Excellent communication skills (phone and email), with the ability to build and maintain partner and customer relationships across cultures.
• Strong organisational and planning skills, with an eye for operational detail, resource allocation and efficient scheduling.
• Ability to negotiate competitive supplier rates and manage costings to protect margin, while maintaining service standards.