European Ecommerce Customer Service Advisor

PartsPlus; Daventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing e-commerce company is seeking a European Ecommerce Customer Service Advisor to provide excellent customer service via various online channels. The role requires fluency in German and involves resolving customer queries primarily through email and live chat, as well as coordinating with couriers. The ideal candidate will have strong attention to detail and excellent communication skills, whilst technical knowledge of e-commerce platforms is a plus.

Qualifications

• Be proficient in German, both written and spoken.
• Excellent ability to provide detailed and accurate responses to customer inquiries.
• Strong multitasking and prioritization skills are essential.

Responsibilities

• Deliver outstanding customer service through emails, live chat, and phone.
• Resolve customer queries from e-commerce platforms.
• Coordinate orders and communicate with couriers on shipment issues.

Skills

Fluent in German

Excellent Customer service skills

Attention to detail

Ability to prioritise and multitask

Professional email and telephone manner

Tools

Microsoft Outlook

Excel

Zendesk

eBay Seller Central

Amazon Seller Central

Job description

Overview

Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce team.

Reporting to the Ecommerce Manager the European Ecommerce Customer Service Advisor should be Bi-lingual with a passion for providing excellent service to our Ecommerce team. Your primary role will be to deliver first-class Customer service to current, prospective and new Customers via all forms of online Customer engagement. You will enjoy working closely with key members of the Ecommerce and Operations teams in a rapidly growing business unit covering continental European regions including Germany.

Key activities include

• Deliver outstanding Customer service by answering Customer queries primarily via e-mail, live chat (tbc) and telephone (tbc) for our German, Italian, Spanish and French online channels
• Resolving Customer queries received through our European ebay, Amazon and ecommerce web shop
• Resolving and processing of returns, exchanges, and discrepancies within a timely manner
• Communicate with couriers with outbound / lost / damaged in transit shipments
• Co-ordinate orders on internal / external systems
• Co-ordinate with external ecommerce partners

Skills required

• Be Fluent in German
• Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
• Excellent Customer service skills
• Excellent attention to detail
• Ability to prioritise, multitask and react quickly to urgent enquiries
• Ability to communicate well with all internal departments
• Professional email and telephone manner
• Confidence to speak to a wide range of customers
• An interest or knowledge of vehicle car parts is desired
• Technical experience with e-commerce platforms (desired but not essential)