EUC Service Desk Engineer

Bytes Software Services; Leatherhead; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom is looking for a Technical Service Desk Engineer to join their innovative team. In this role, you will provide high-quality support, acting as a point of escalation for IT functions. Your responsibilities will include delivering essential business support to users both on-site and remotely while enhancing their IT experience. Additionally, you will play a key role in coaching team members, contributing to overall service success, and supporting a collaborative culture.

Qualifications

• Strong communication skills to engage with users effectively.
• Ability to provide high-quality IT support to customers.
• Experience in coaching and training newer team members.

Responsibilities

• Provide high-quality support as a point of escalation.
• Deliver essential business support with minimal disruption.
• Support and coach newer team members to improve service delivery.

Job description

Job Description

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

PURPOSE OF JOB :

As a Technical Service Desk Engineer, you will provide high-quality support and be a point of escalation for the Bytes Software Services functions and its staff. You will deliver essential business support for all users, both on-site and at remote locations, with minimal disruption to their working environment, while improving users' IT experience and Bytes Software Services Systems. Additionally, you will support and coach newer team members, contributing to the overall success of the team and service delivery.

Be a friendly and supportive point…