Ethical Trade IT Support Administrator

Primark Stores Limited; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail giant in Peterborough is seeking an Ethical Trade IT Support Administrator. You will act as the first contact point for Ethical Trade and Environmental Sustainability teams, offering support for IT systems, managing data flows, and fostering collaborative relationships with stakeholders. You should be confident in using IT systems and understand ethical trade procedures. The role comes with a competitive benefits package including healthcare and generous leave policies.

Benefits

Healthcare

Pension

Potential bonus

27 days of leave plus bank holidays

Fitness centre

Subsidised cafeteria

Qualifications

• Confidence in IT systems in a fast-paced environment.
• Ability to adapt well to change and collaborate effectively.
• Maintaining the security and integrity of systems.

Responsibilities

• Act as first point of contact for support to ETES teams.
• Maintain and support critical systems and data flows.
• Assist with governance activities and access reviews.

Skills

Knowledge of Ethical Trade audit approval processes

Confidence using database systems and reporting tools

Ability to manage complex supply chains

Effective communication with diverse cultures

Sound judgement and risk consideration

Analytical and proactive mindset

Job description

Because you can see how we can be better. Innovate, your way.

Ethical Trade and Environmental Sustainability at Primark

We're responsible for keeping an eye on Primark’s social and sustainability commitments as part of our Primark Cares strategy. As part of our 130- strong team, you'll collaborate with suppliers, champion ethical practices, and make a tangible difference. All with the purpose of ensuring we meet social compliance, environmental sustainability & legislative requirements, industry initiatives and standards.

What You’ll Do as an Ethical Trade IT Support Administrator

• Act as the first point of contact for Ethical Trade and Environmental Sustainability teams, providing expert support for IT systems, access management, troubleshooting, and MFA connectivity issues.
• Maintain and support critical systems and data flows, including testing system changes, resolving supply chain linking issues, updating Power Apps, and producing Power BI reports.
• Support system training by assisting with the creation, review, and ongoing maintenance of training materials and processes used across ETES teams.
• Build strong collaborative relationships with internal and external IT stakeholders, including ABF Corp, and contribute to cross‑functional projects such as Project Phoenix.
• Provide responsive process and system support to buyers, sourcing teams, field teams, suppliers, and factories, ensuring accurate data, efficient workflows, and ease of reporting.
• Assist with governance activities such as access reviews, data maintenance, and quarterly compliance checks, supporting the smooth operation of all ETES systems.

What You’ll Get

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best. Let’s talk lifestyle:

• Healthcare, pension, and potential bonus.
• 27 days of leave, plus bank holidays.
• Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Has knowledge of Ethical Trade audit approval processes and understands clerical and administrative procedures.
• Is confident using database systems, reporting tools, and other IT systems in a fast‑paced environment.
• Can manage complex supply chains and work effectively with diverse cultures across global teams.
• Adapts well to change, works collaboratively, and communicates clearly with a wide range of stakeholders.
• Uses sound judgement, considers risk and worker welfare, and maintains the security and integrity of systems and data.
• Works with integrity, values diversity, is analytical and proactive, and continually looks for ways to improve systems and processes.

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

About Primark

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at [e-mail].

REQ ID: JR-4067