Estates Co-ordinator

Serco; Swindon; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading company is seeking an Estates Co-ordinator to manage planned and reactive maintenance at Great Western Hospital in Swindon. This role requires coordination in a large team, leveraging strong communication and organizational skills to ensure timely and effective maintenance services. Ideal candidates should possess knowledge in CAFM systems and demonstrate excellent customer service capabilities.

Qualifications

• Knowledge of CAFM system.
• High level of customer service and excellent communication skills.
• Ability to manage workload and meet deadlines.

Responsibilities

• Manage delivery of planned and reactive maintenance services.
• Ensure efficient utilization of resources for maintenance tasks.
• Log Estate requests and assist with reporting.

Skills

Customer service

Interpersonal skills

Problem solving

Organizational skills

Communication

Tools

CAFM system

Microsoft Office

Job description

Location: Great Western Hospital, Swindon

Salary: £25000-£27000

Key purpose:

To support Serco’s Estate team in delivering planned and reactive maintenance works on site in a well organised and professional manner.

Structure and reporting relationship:

The Estates Co-ordinator will report into the Compliance & Asset Manager for Serco on site.

Key accountabilities:

• Manage the delivery of the Estates planned maintenance (PPM) reactive maintenance service (RM), Corrective maintenance using the CAFM system.
• Ensure that the resources required to undertake planned, reactive and corrective works are efficiently utilised.
• Ensure proactive monitoring of the work of the Estates staff, and that their work is undertaken to the documented standards, within timescales and to high levels of user satisfaction.
• To answer incoming calls and Estates emails in a friendly and professional manner.
• Log Estates requests and aiding on reporting on the delivery of PPMs and RMs.
• Manage the Estates filing systems, and any other ad-hoc administration requests as required.

Essential technical and professional skills, knowledge and qualifications:

• Knowledge of a CAFM system
• High Level of customer service
• Excellent communicator with good interpersonal skills to operate in a large team of people
• Able to manage workload and meet required deadlines.
• Be organised and methodical with good attention to detail.
• Problem solving
• Ability to work on own initiative and be proactive.
• Good Contractor relations
• Excellent knowledge of Microsoft Office packages, Outlook, internet/web-based material

Additional / special features of the role:

• Adaptability to impromptu issues and able to pivot towards solutions
• Process Understanding of the current systems
• Creative thinking to improve outdated methods of working whilst keeping performance stable

Able to communicate well with the various parties involved with the delivery of planned and reactive maintenance i.e. in-house supervisors and maintenance staff, contractors, clients, Facilities colleagues in Serco