ESPRIT CAM Specialist - Remote Global Support

Hexagon AB; Remote; GBP 80,000 - 100,000; Full time

Job summary

An international technology firm is seeking an Application Engineer to provide technical support for its ESPRIT CAM software. This role involves resolving escalated issues, mentoring teams, and supporting product releases. Candidates should have experience with CAM software and strong troubleshooting skills. The position offers competitive pay and a flexible remote work environment, with minimal travel requirements.

Benefits

Competitive salary

Flexible, home-based work environment

Opportunities to work with international teams

Direct influence on product development

Responsibilities

• Provide second-level technical support for ESPRIT software and associated CAM solutions.
• Manage and resolve complex customer issues escalated by regional teams.
• Investigate potential software bugs and enhancement requests.
• Collaborate with development teams to document and track requests.
• Deliver training and mentoring to teams and partners.
• Support the rollout of new product releases.
• Create and promote self-service support tools and forums.

Skills

Experience with ESPRIT CAM, Edgecam, or comparable CAM software

Strong understanding of complex machine tools and machining processes

Ability to analyze and troubleshoot advanced technical issues

Excellent communication skills

Proactive and adaptable approach to problem-solving

Professional proficiency in English

Job description

An international technology firm is seeking an Application Engineer to provide technical support for its ESPRIT CAM software. This role involves resolving escalated issues, mentoring teams, and supporting product releases. Candidates should have experience with CAM software and strong troubleshooting skills. The position offers competitive pay and a flexible remote work environment, with minimal travel requirements.