ESN Account Manager

Samsung Group; Reading; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading telecommunications firm is seeking a motivated Account Manager in Reading, UK, to oversee client relationships and contract management. The role requires strong organizational and communication skills to ensure satisfaction and retention of key accounts. Responsibilities include managing contract compliance, fostering relationships with stakeholders, and identifying growth opportunities within existing accounts. The ideal candidate has experience in the telecom/IT sector and is adept at working with multi-functional teams, ensuring effective communication and project delivery.

Benefits

Bonus scheme linked to performance

Car allowance

Pension contribution

25 holiday days plus bank holidays

Access to discounts on Samsung products

Qualifications

• Proven ability to build and maintain strong client relationships for satisfaction and long-term retention.
• Demonstrated ability in an Account Management role within telecom or IT.

Responsibilities

• Serve as the primary contact for clients, ensuring strong relationships.
• Manage and oversee all aspects of client contracts.
• Identify opportunities to upsell services/products.

Skills

Client Relationship Management

Contract Oversight

Account Growth

Cross-Functional Collaboration

Performance Tracking

Issue Resolution

Customer Reporting

Excellent Communication

Organizational Skills

Education

Experience in Account Management in telecom/IT sector

Experience working with large scale multifunctional teams

Job description

As part of our expansion in Europe, Samsung Networks UK is looking to hire an experienced and highly motivated Account Manager to handle the day-to-day Account and Contract management responsibilities related to the delivery of Mission Critical Core Network in the UK market. You will manage and coordinate all commercial aspects related to the delivery of a sophisticated program meeting all our commitments and ensuring maximum customer satisfaction as a result. This is an exciting opportunity for the right candidate who can demonstrate a consistent record in Account Manager delivering complex IT and Core Telecommunications programs and has extensive experience in crafting and maintaining highly satisfied customers. This role is based in Reading and will require travel to other project and customer locations in the UK.

Role and Responsibilities

Your key responsibilities: Working closely with the Solution and Program teams you will assume the following responsibilities.

• Client Relationship Management: Serve as the primary point of contact for clients and partners, ensuring strong, long-term relationships.
• Contract Oversight: Manage and oversee all aspects of client contracts, including negotiation, execution, compliance, and renewal processes.
• Account Growth: Identify opportunities to upsell or expand services/products within existing accounts to meet or exceed revenue targets.
• Cross-Functional Collaboration: Work closely with sales, legal, operations, project and finance teams to ensure smooth contract execution and client satisfaction.
• Internal Reporting: Provide regular updates to internal stakeholders on account performance, contract compliance, and key metrics such as revenue, margin, and SLA adherence.
• Customer Reporting: Prepare and deliver client-facing performance reports, including service delivery metrics, KPI tracking, and contract status updates, ensuring transparency and trust.
• Performance Tracking: Monitor and report on account and contract performance, including KPIs, SLAs, and financial metrics.
• Forecasting & Target Setting: Develop accurate forecasts for account performance, revenue, and growth opportunities to support strategic planning. Collaborate with internal teams to set and track measurable goals, ensuring alignment with company objectives.
• Issue Resolution: Proactively address client concerns, resolving conflicts, and ensuring client expectations are met or exceeded. You will have developed excellent customer relationships and will be seen both internally and by the client as the primary, go-to contact for ensuring account success and satisfaction.
• You will have identified key stakeholders within the client's organization and built strong, positive relationships from the outset to foster collaboration and trust.
• You will have created a comprehensive account strategy in collaboration with the client and internal teams, understanding key deliverables, timelines, and opportunities for growth.
• You will have established clear communication channels and governance structures with the client, providing regular updates on performance, timelines, risks, issues, and mitigation strategies.
• Within Samsung, you will be recognised as a proactive team member who works seamlessly with internal teams, including sales, operations, and legal, to deliver exceptional results for clients.
  Proven ability to build and maintain strong client relationships, ensuring satisfaction and long‑term retention.
• Customer and partner management skills.
• Demonstrated ability in an Account Management role in the telecom/IT sector.
• Experience in working with large scale multi-functional teams.
• An excellent understanding of the relationship between supplier and customer during program delivery, and run phases with a demonstrated ability in a similar role.
• Exceptional communicator both internally and towards the customer to CxO level.
• Excellent organisational skills and an ability to anticipate customer's needs and act accordingly.
• Excellent level of presentation, communication and planning skills.
• Experience creating detailed internal and external reports with actionable insights tailored to different audiences (e.g., executives, customers).
  Samsung Networks is an industry leader in Critical Core network with commercial deployments in Asia and the US markets.
  Benefits of working at Samsung include

Benefits

• Bonus scheme linked to individual, team and company performance.
• Car allowance.
• Pension contribution.
• Three volunteering days each year.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.
• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency.
• Up to 20 (pro‑rata) Partner Absence days per calendar year to be used in times of need.