ESG Business Analyst

Rentokil Initial Group; Crawley; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global service provider based in Crawley is seeking a Business Analyst to support data collection and stakeholder collaboration. The successful candidate will be responsible for eliciting requirements, clarifying tasks with stakeholders, and assisting in training. This position offers a competitive salary, hybrid working, and generous benefits, including an Employee Assistance Programme and healthcare. Join a diverse and welcoming team focused on sustainability and inclusion.

Benefits

Learning and development support

Competitive salary and bonus scheme

23 days holiday plus 8 bank holidays

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

Qualifications

• Experience in a BA or analyst role supporting SaaS and/or data projects.
• Familiarity with agile practices (user stories, acceptance criteria, sprint ceremonies).
• Interest in sustainability and behaviour change.

Responsibilities

• Elicit and document requirements and user stories for survey-led data collection.
• Work day-to-day with stakeholders to clarify requirements and support configuration.
• Help prepare communications, quick guides, and training for survey respondents.

Skills

Experience in a BA or analyst role supporting SaaS/data projects

Working SQL skills (SELECT/JOIN/GROUP BY)

Experience with Power BI or similar

Clear, inclusive communication

Attention to detail and stakeholder empathy

Curiosity and continuous learning mindset

Job description

The Company

Rentokil Initial operates across 90+ countries with 1,800 local service teams, serving major global cities in North America, Europe, the UK, Asia, Menat, Latam, the Caribbean and the Pacific. We are investing in technology-enabled transformation to improve outcomes for our customers, colleagues, and communities.

Background

We are delivering a global ESG (Environmental, Social and Governance) data management platform via a phased implementation that will transition into a sustainable Business-As-Usual (BAU) service. Early phases focus on robust processes and controls for collecting, validating, and reporting sustainability data across the organisation to meet an evolving set of regulations (e.g. CSRD, SEC, GRI, ISSB).

Key Tasks & Responsibilities

Requirements, Surveys and Data

• Elicit and document requirements and user stories for survey-led data collection across countries, sites, and suppliers.
• Co-design survey structures, guidance, and validation rules to improve completeness and data quality.
• Perform data checks using SQL/BI to validate submitted survey data; track and support resolution of data issues and queries.

Delivery Support and Vendor Collaboration

• Work day-to-day with internal and external stakeholders to clarify requirements and support configuration.
• Support UAT (test cases, execution, defect triage) and maintain decision/change logs.
• Contribute to backlog refinement and sprint ceremonies; help prepare release notes and runbooks.

Change, Training and Adoption

• Help prepare communications, quick guides, and training for survey respondents and data owners. SHE owns change strategy and final approvals.
• Capture feedback to iterate surveys/processes and support behaviour-change objectives.

Reporting and Controls

• Build basic BI checks and stakeholder views; reconcile counts and spot anomalies.
• Help document data ownership, collection cadence, and evidence trails to support compliance and assurance.

RACI (summary)

• Product strategy, roadmap, prioritisation, final acceptance, change strategy: SHE function is Accountable/Approver. Lead BA is Consulted. BA is Responsible for analysis and documentation support.
• Requirements/user stories, acceptance criteria drafts, UAT support, survey design support, data validation checks, reporting prototypes: BA is Responsible; Lead BA and SHE are Consulted; SHE is Approver for final acceptance.
• BAU enablement (process notes, runbooks, evidence capture): BA is Responsible; Lead BA and Group IT are Consulted; SHE is Accountable/Approver.
• Regulatory alignment and audit readiness: SHE is Accountable; BA is Responsible/Consulted for evidence and reconciliations.

Person profile

Experience:

We welcome applicants who may not meet every listed point. If you’re excited about this role and bring relevant experience or transferable skills, we encourage you to apply.

Experience and skills that will help you succeed:

• Experience in a BA or analyst role supporting SaaS and/or data projects.
• Exposure to survey/data collection design or structured data intake processes.
• Working SQL (e.g. SELECT/JOIN/GROUP BY) and basic BI (e.g. Power BI or similar) for validation and simple stakeholder views.
• Familiarity with agile practices (user stories, acceptance criteria, sprint ceremonies).
• Clear, inclusive communication; stakeholder empathy; attention to detail; ability to manage your own workload with support.
• Curiosity and continuous learning mindset; interest in sustainability and behaviour change.

Nice to have (not required):

• Awareness of CSRD, SEC, ISSB, GRI, GHG Protocol (Scopes 1–3) and common data sources.
• Experience supporting change, communications, or training materials.

Benefits

• Learning and development support, including opportunities to deepen ESG domain knowledge.
• Competitive salary and bonus scheme
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([e-mail]) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.