Escalator Technical Manager

ZipRecruiter; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading engineering firm in the UK seeks a Technical Escalator Manager to enhance first-time fix rates and develop training programs. You will collaborate with engineers and managers to implement solutions for technical improvements. Candidates should have technical service management experience in the escalator industry and relevant NVQ qualifications. This role offers a market-aligned salary, profit share bonus, and a comprehensive benefits package.

Benefits

Market aligned salary

Profit share bonus

25 days holiday

Pension scheme

Company vehicle

Qualifications

• Proven experience in escalator technical service management.
• Strong leadership and coaching abilities.
• Track record of technical improvements.

Responsibilities

• Develop a plan to improve first-time fix rates.
• Analyze performance data for underperforming assets.
• Design and deliver technical training.

Skills

Technical service management experience

Leadership skills

Communication skills

Relationship management skills

Education

NVQ Level 3 in Escalator Engineering

NVQ Level 4 in Testing and Commissioning

Job description

Overview

Technical Escalator Manager Job at Stannah - South - Join our Team Stannah, a trusted name in lift and escalator solution, is seeking a Technical Escalator Manager to lead efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio. This role is to cover the North of England. As the Technical Escalator Manager, you will play a key role in developing a strategic improvement plan that enhances the technical knowledge and skills of both engineers and field management. By fostering a culture of technical excellence, you will ensure that product-specific support documentation and maintenance methodologies are developed and embedded across the team.

This role involves regular collaboration with engineers, field managers, and suppliers to identify issues, deliver training programs, and implement process improvements to optimise asset reliability and customer satisfaction. This position requires an experienced professional from the escalator industry, capable of driving technical improvements and ensuring operational excellence across the portfolio. Travelling and occasional overnight stays will be required as part of this role.

Responsibilities

• Develop and implement a plan to improve first-time fix rates and reduce repeat service calls.
• Analyze performance data to identify underperforming assets and deploy targeted technical solutions.
• Design and deliver technical training for engineers and managers to close product and skill gaps.
• Collaborate with internal teams and suppliers to enhance documentation and optimize maintenance methodologies.
• Provide technical leadership to support local branches, including diagnostics, part sourcing, and ongoing coaching.

Skills and Experience

• Proven technical service management experience in the escalator industry.
• Strong leadership, coaching, and communication skills to engage and develop teams.
• Track record of implementing successful technical improvement and performance programs.
• Effective relationship management skills across internal teams, customers, and suppliers.
• NVQ Level 3 in Escalator Engineering required; NVQ Level 4 in Testing and Commissioning desirable.

If you are an experienced professional looking for a Technical Escalator Manager role or a Lift and Escalator Manager position, click the Apply Now button to send your CV.

Benefits

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits
• 25 days holiday, plus bank holidays; holiday scheme to buy extra days’ annual leave
• Pension Scheme
• Matched contributions/salary sacrifice; SimplyHealth Cash Plan
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme
• Employee Assistance Programme; Enhanced maternity and paternity provision
• Company Funded LinkedIn Learning Account
• Company Vehicle

About Stannah

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. Today Stannah is a global business with the family playing a hands-on role in running the business. We are known for our stairlifts, and our range includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business, and we strive to create a working environment where everyone feels valued.

Join our team and be a part of our diverse and inclusive community.

We reserve the right to close this vacancy early if we receive high numbers of applications for the role. #alljobs PandoLogic.