Escalations Specialist – Private Customer Complaints

BMW Group; Farnborough; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive company in Farnborough is seeking a Private Customer Escalations Executive on a Fixed-Term Contract until December 2026. Responsibilities include managing and resolving customer complaints, ensuring compliance with regulations, and maintaining professional relationships. Candidates should have a strong academic background, knowledge of FCA rules, and experience in customer service. The position offers a hybrid working model, balancing remote and office work for flexibility.

Benefits

Flexible working hours

Supportive work environment

Qualifications

• Knowledge of FCA Complaint Handling Rules and consumer protection laws.
• Understanding of complaints environments and regulatory compliance.
• Ability to work independently, prioritize tasks, and manage time effectively.

Responsibilities

• Investigate, manage, and resolve customer complaints.
• Ensure timely and compliant communication with customers.
• Maintain professional relationships with customers and escalate issues when necessary.

Skills

Customer service experience

Excellent communication skills

Analytical skills

Education

Strong academic background

Tools

Microsoft Office

Job description

A leading automotive company in Farnborough is seeking a Private Customer Escalations Executive on a Fixed-Term Contract until December 2026. Responsibilities include managing and resolving customer complaints, ensuring compliance with regulations, and maintaining professional relationships. Candidates should have a strong academic background, knowledge of FCA rules, and experience in customer service. The position offers a hybrid working model, balancing remote and office work for flexibility.