ERP Customer Service & Logistics Coordinator (Profit Sharing)

Russell Taylor Group Ltd; Manchester; On-site; GBP 27,000 - 30,000; Full time

Job summary

A logistics and customer service provider in Manchester is looking for a Customer Service & Logistics Coordinator. This permanent role involves managing customer enquiries, coordinating logistics for timely deliveries, and ensuring compliance with documentation requirements. The ideal candidate will have strong communication skills, experience in UK export processes, and proficiency in Outlook, Excel, and Word. A competitive salary and additional benefits are offered.

Benefits

Quarterly profit sharing incentives

25 days holiday + 8 Bank holidays

Pension scheme

Qualifications

• Strong communication skills, both written and verbal.
• Experience of UK export order processing and documentation management within a manufacturing company is essential.

Responsibilities

• Manage and progress customer orders, ensuring accuracy and adherence to service timelines.
• Coordinate logistics arrangements for timely delivery of products.
• Prepare and maintain shipment documentation for compliance.
• Communicate proactively with internal teams to ensure effective planning.
• Process sales orders using internal order management platforms.
• Track inventory and stock data using internal reporting tools.

Skills

Customer service

Logistics coordination

Communication

Documentation management

Team collaboration

Education

Minimum of 5 GCSE's including Maths and English

Tools

Outlook

Excel

Word

Job description

A logistics and customer service provider in Manchester is looking for a Customer Service & Logistics Coordinator. This permanent role involves managing customer enquiries, coordinating logistics for timely deliveries, and ensuring compliance with documentation requirements. The ideal candidate will have strong communication skills, experience in UK export processes, and proficiency in Outlook, Excel, and Word. A competitive salary and additional benefits are offered.