EPR Infrastructure Manager

NHS; Colchester; On-site; GBP 55,000 - 63,000; Full time

Job summary

A leading healthcare provider in Colchester is seeking an EPR Infrastructure Manager to lead the team responsible for server and database maintenance supporting critical healthcare systems. This role demands strong technical knowledge, team management skills, and experience in handling 24/7 operational environments. The ideal candidate will ensure the stability and performance of the EPR system while contributing to organizational objectives.

Benefits

Generous pension scheme

27 days annual leave

NHS discounts

Qualifications

• Proven experience as a manager or in a senior role.
• Experience with managing critical systems.
• Ability to develop operational procedures.

Responsibilities

• Lead and manage the EPR Infrastructure team.
• Oversee server and database environment maintenance.
• Implement server deployment strategies.

Skills

Technical knowledge

Communication skills

Change management

Education

Relevant degree or equivalent

Tools

Server virtualisation technologies

Job description

Overview

The EPR Infrastructure Manager will lead the team responsible for the EPR estates maintenance and support, ensuring optimal performance and availability of the EPR system. This role involves strategic planning, team management, and collaboration across technical and application teams to maintain a robust infrastructure that aligns with organisational objectives. The role is critical for ensuring the stability, performance, and security of the server estate supporting the EPR system and contributing to the Trust's healthcare initiatives.

Responsibilities

• Lead and manage the team responsible for server estate deployment, maintenance, and support within the EPR Infrastructure unit.
• Oversee the design, configuration, deployment, and maintenance of server and database environments supporting EPR applications, ensuring high availability and performance.
• Collaborate with the BI team and other stakeholders to ensure seamless integration between the database and server infrastructures.
• Develop and implement server and database deployment strategies in alignment with trust growth plans and project initiatives.
• Lead the team on proactively monitoring server and database environments, identifying and addressing performance bottlenecks and potential issues to maintain optimal system performance.
• Engage in capacity planning exercises to ensure server and database resources meet the Trust's requirements and facilitate scalability.
• Lead disaster recovery planning and failover/fallback exercises for the Epic infrastructure, ensuring timely recovery in case of failures and minimizing data loss.
• Collaborate with vendors, technical teams, and end-users to troubleshoot Epic Infrastructure incidents and problems, and implement solutions.
• Define, document, and enforce server and database support policies, guidelines, and procedures, ensuring adherence to industry best practices and ITIL standards.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Details

Date posted: 01 October 2025

Pay scheme: Agenda for change

Band: Band 8a

Salary: £55,690 to £62,682 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 432-HR757-25

Job locations: Ipswich/Colchester Hospitals, Ipswich/Colchester, IP4 5PD

Qualifications and Experience

Essential Experience

• Proven previous experience as a manager, a team leader or a very senior role
• Experience of managing 24/7 x 365 critical systems to a high level
• Proven experience of workload planning and delivery of key targets within a service environment
• Development and documentation of standard documents and operating procedures
• Experience of facilitating change in practice to improve services
• Experience of structured change management

Desirable Experience

• Handling complex organisational issues and constraints
• Significant experience of Server estate administration and design in the delivery of complex systems
• Responsibility for a budget
• Experience of the IT security and other relevant areas of NHS Information Governance and the IG Toolkit requirements
• Experience of fostering knowledge of complex systems and information for technical teams for ongoing support purposes

Qualifications

Essential

• Relevant degree or equivalent qualification or significant experience of working at degree level

Desirable

• Management / leadership qualification or equivalent knowledge at postgraduate level
• Evidence of continued professional development
• Epic Certification in appropriate modules

Knowledge

• Excellent technical knowledge and practical experience of server virtualisation technologies
• Understanding of ITIL processes
• Excellent communication skills, particularly in terms of documentation and communicating technical information to infrastructure teams for support purposes
• Ability to analyse & interpret highly complex information

Desirable Knowledge

• Knowledge of NHS Information Standards and their application in technical infrastructure
• Evidence of managing change in a technical environment and its impact upon users and our patients
• Advanced IT skills (MS Office applications)

Other

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer: East Suffolk and North Essex NHS Foundation Trust

Address: Ipswich/Colchester Hospitals, Ipswich/Colchester, IP4 5PD

Employer's website: ESNEFT