EPR Customer Success Lead: Accounts & Upsell

EE Limited; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A service provider in compliance management is seeking an EPR Customer Representative to support key customers by ensuring timely submissions and effective communication. This role involves managing accounts related to various environmental legislations, providing bespoke training, and leading customer meetings. Candidates should possess strong communication, planning, and IT skills, with a customer-centric approach. The position offers a competitive benefits package, including bonus schemes and comprehensive leave policies.

Benefits

Annual bonus up to 10%

25 days annual leave plus bank holidays

Private medical insurance

Qualifications

• Strong communication skills required for liaising with customers and consultants.
• Proactive and solution-oriented thinking is essential.
• Familiarity with industry practices around compliance and regulations.

Responsibilities

• Manage accounts covering Producer Responsibility legislation.
• Collaborate with EPR Data Consultants and Insights Analysts.
• Facilitate communication between Valpak and its customers.

Skills

Written and verbal communication

Customer-centric approach

IT literacy in MS Suite

Problem-solving ability

Planning and organisational skills

Education

A level standard or equivalent

Degree level or equivalent

Job description

A service provider in compliance management is seeking an EPR Customer Representative to support key customers by ensuring timely submissions and effective communication. This role involves managing accounts related to various environmental legislations, providing bespoke training, and leading customer meetings. Candidates should possess strong communication, planning, and IT skills, with a customer-centric approach. The position offers a competitive benefits package, including bonus schemes and comprehensive leave policies.