EPOS Technical Support Manager – East Midlands

Ascent People Ltd; East Midlands; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading global tech client is seeking an experienced EPOS Technical Support Manager to lead their support team in East Midlands. This pivotal role requires a strong background in EPOS systems, team management experience, and effective communication with stakeholders. The role aims at ensuring high customer satisfaction and continuous improvement of support services.

Qualifications

• 5+ years of experience in EPOS systems and technical support.
• 3+ years in a management or team lead role.
• Strong understanding of EPOS hardware and software.

Responsibilities

• Manage and mentor a team of EPOS technical support specialists.
• Troubleshoot complex EPOS hardware and software issues.
• Ensure adherence to SLAs and maintain high customer satisfaction rates.

Skills

Problem-solving

Analytical skills

Communication

Leadership

Education

Bachelor's degree in Computer Science, IT, or related field

Job description

EPOS Technical Support Manager – East Midlands

EPOS Technical Support Manager – East Midlands

Location:

East Midlands

Industry:

IT

Salary:

£45000 - £50000 per annum + Office based

Posted:

19/08/2024

Description

EPOS, Technical Support Manager, Line-management, 1st-3rd Line, office-based role, Global support service – East Midlands 50K

* Do you have experience of managing EPOS support teams?
* Are you used to communicating with C-suite stakeholders?
* Can you be a technical escalation point for the EPOS team?

The Role

A Global tech client is looking for an experienced EPOS Technical Support Manager to join this global team in the Derby area. This pivotal role involves leading the technical support team and ensuring the highest level of customer satisfaction.

Key Responsibilities

* Manage and mentor a team of EPOS technical support specialists
* Develop and implement support strategies to enhance customer experience
* Troubleshoot complex EPOS hardware and software issues
* Liaise with product development teams to improve system performance
* Analyze support metrics and implement process improvements
* Ensure adherence to SLAs and maintain high customer satisfaction rates

Requirements

* 5+ years of experience in EPOS systems and technical support
* 3+ years in a management or team lead role
* Strong understanding of EPOS hardware, software, and networking
* Excellent problem-solving and analytical skills
* Outstanding communication and leadership abilities
* Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

Contact me for further details on the client and job role – 0-7-7-9-1-6-1-5-7-0-3

Salary on offer is up to 50K + benefits. This is an office-based role.

We value diversity and encourage candidates of all ages and backgrounds to apply. Ascent People is acting as an Employment Agency for this role.

Jo Bevington

Recruiter:

Jo Bevington

Phone: [phone]
Email: [e-mail] My Social