Enterprise Specialist

Envoy Global; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading immigration solutions provider in Greater London is seeking an experienced Enterprise Specialist to join their dedicated Customer Relations team. This role involves managing client accounts, providing proactive solutions, and ensuring seamless service delivery. Ideal candidates will have strong communication skills, experience with immigration processes, and a Bachelor's degree is highly advantageous. The position offers a salary range of £55,000 to £65,000, along with a supportive work culture encouraging work-life balance.

Benefits

Supportive work environment

Work-life balance focus

Qualifications

• Strong knowledge of procedural requirements for non-immigrant and immigrant visas.
• 2 years of full time EMEA Employment Immigration Experience preferred.
• Demonstrated experience achieving high productivity and accuracy.

Responsibilities

• Manage assigned accounts as the primary point of contact.
• Ensure seamless service delivery between Envoy and law firms.
• Proactively monitor data and analyze findings for leadership.

Skills

Analytical problem-solving skills

Verbal and written communication skills

Attention to detail

Organizational abilities

MS Word and Excel skills

Education

Bachelor's Degree in a related discipline

Job description

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

We have an opening within Envoy's dedicated Customer Relations team for a client-facing Enterprise Specialist. The Enterprise Specialist is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers.

Responsibilities

• Use a consultative and proactive approach to manage and be the primary point of contact for those accounts assigned to you
• Offline and custom workflows will require creative and strategic decision making to ensure a high level of service delivery for both HRs and employees
• Act as a liaison with law firm(s) to ensure seamless service delivery between Envoy / law firm(s) and the customer
• Proactively monitor data and reports through the Envoy Global portal and analyze findings to provide to leadership and customer feedback upon request.
• Provide proposed solutions to leadership as well as the customer.
• Open cases in the Envoy platform
• Contact managers for job descriptions and any additional matters that arise
• Organize Public Access Files in the Envoy platform
• Respond to case status inquiries from managers and employees
• Organize Public Access Files in the Envoy platform
• Undertake additional services asked of by the client to assist in their immigration workflow

Qualifications

• Strong knowledge of procedural requirements for various types of non-immigrant and immigrant visas
• Solid MS Word, Excel, spelling, grammar, and typing skills
• Excellent verbal and written communication skills
• Excellent application of the English language (written and verbal)
• Sound ability to demonstrate analytical problem-solving skills within a fast-paced environment
• Excellent attention to detail, organizational abilities, including strong multi-tasking skills
• Demonstrated experience achieving a high level of productivity and accuracy in previous roles
• Experience managing a large portfolio/caseload (ability to work well under pressure and with deadlines)
• 2 years of full timeEMEA Employment Immigration Experience (EMEA preferred)
• Bachelor's Degree in a related discipline - highly advantageous

In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.

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Annual Base Salary Range- £55,000 - £65,000