Enterprise Platform Success Engineer

Nash; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic logistics tech firm in the UK is seeking a Customer Success Engineer to support enterprise customers in integrating and optimizing their use of the platform. In this deeply technical role, you'll guide customers through complex deployments, troubleshoot issues, and ensure they achieve their desired outcomes. Ideal candidates have over 5 years of experience in similar technical-facing roles, strong API knowledge, and excellent problem-solving skills. This role offers competitive pay, equity opportunities, and flexible PTO.

Benefits

Competitive compensation

Equity opportunities

Flexible paid time off

Health, dental, and vision insurance

Qualifications

• 5+ years in a technical-facing role such as Customer Success Engineer or similar.
• Hands-on experience with APIs and integrations.
• Proven success in supporting enterprise customers with complex deployments.

Responsibilities

• Serves as the technical owner for enterprise customer accounts.
• Troubleshoots API issues and workflow failures.
• Analyzes operational KPIs to identify performance improvements.

Skills

Technical communication

Problem-solving

API integration

Analytical skills

Debugging

Job description

A dynamic logistics tech firm in the UK is seeking a Customer Success Engineer to support enterprise customers in integrating and optimizing their use of the platform. In this deeply technical role, you'll guide customers through complex deployments, troubleshoot issues, and ensure they achieve their desired outcomes. Ideal candidates have over 5 years of experience in similar technical-facing roles, strong API knowledge, and excellent problem-solving skills. This role offers competitive pay, equity opportunities, and flexible PTO.