Enterprise CSM: AI-Driven Data Success & Renewal Leader

Prophecy Simple Data Labs; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading AI data solutions provider is seeking a Customer Success Manager to enhance customer relationships and ensure the successful adoption of their innovative platform. The role involves driving value realization, monitoring account health, and delivering consultative reviews, making it crucial for customer engagement. Successful candidates will have 5+ years in B2B SaaS, with a strong focus on data management. This opportunity offers a competitive salary and diverse benefits, contributing to the next data revolution.

Benefits

Employee health insurance

Very competitive compensation

Innovative project ownership

End-to-end project ownership

And more!

Qualifications

• 5+ years in Customer Success or Account Management in B2B SaaS.
• Experience with Fortune 250 enterprise accounts and C-level executives.
• Exceptional skills in translating technical details into business outcomes.

Responsibilities

• Drive Adoption, Value Realization and Renewal.
• Monitor Technical Health and Risk.
• Deliver Consultative Value Reviews.
• Orchestrate Cross-Functional Success.
• Voice of the Customer for Engineering insights.

Skills

Customer Success in B2B SaaS

Strategic Relationship Management

Consultative Communication

Technical Expertise (ETL, Databricks/Spark, Snowflake)

Stakeholder Consensus Building

Job description

A leading AI data solutions provider is seeking a Customer Success Manager to enhance customer relationships and ensure the successful adoption of their innovative platform. The role involves driving value realization, monitoring account health, and delivering consultative reviews, making it crucial for customer engagement. Successful candidates will have 5+ years in B2B SaaS, with a strong focus on data management. This opportunity offers a competitive salary and diverse benefits, contributing to the next data revolution.