Enrollment Advisor (Epsom)

GBS UK; Epsom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A higher education provider in Greenford is looking for a dynamic Student Recruitment Advisor to attract prospective students. This role involves utilizing sales skills to manage recruitment pipelines and facilitate the admissions process. The ideal candidate should have excellent communication skills and a strong customer service orientation. The position offers generous benefits including annual leave, pension scheme, and opportunities for professional development in a supportive environment.

Benefits

25 days annual leave

Workplace pension scheme

Tuition reimbursement

Flexible Benefits

Employee referral scheme

Discretionary annual performance bonus

Qualifications

• Ability to effectively communicate with prospective students.
• Provide exceptional customer service addressing enquiries.
• Demonstrate resilience and persistence in facing challenges.

Responsibilities

• Track enquiries, applications, and admissions data.
• Utilize CRM systems for maintaining student records.
• Engage with students through multiple communication channels.
• Provide information on Student Finance and financial support.
• Assist with student recruitment projects as needed.

Skills

Sales Acumen

Communication Skills

Customer Service Skills

Active Listening

Closing Skills

Time Management

Goal Orientation

Resilience and Persistence

Program Knowledge

Tools

CRM systems

Job description

Department: Student Recruitment

Location: Greenford

Type of Contract: Permanent

About Us

GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UKs leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare and more.

Our Vision

Changing Lives through Education

The Role

We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service.

This role is not eligible for visa sponsorship!

What the role involves

• Track Enquiries, applications, admissions data, and manage student recruitment pipelines.
• Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes.
• Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads.
• Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers.
• Assist with special projects and initiatives related to student recruitment and enrolment management as needed.

About You

• Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets.
• Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms.
• Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
• Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support.
• Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments.
• Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines.
• Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction.
• Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets.
• Program Knowledge: Maintain in‑depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes.

What we offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• 500 award employee referral scheme
• Discretionary annual performance bonus

GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.

Equal Opportunity

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.