Enhanced Support Officer

NHS; Sheffield; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare organization in Sheffield is seeking a Night Enhanced Support Officer to ensure safety for patients and staff at the Becton Centre. Responsibilities include responding to incidents, providing support to nursing teams, and maintaining a secure environment. Ideal candidates have GCSEs in English and Maths and experience in customer service. This fixed-term part-time role offers competitive pay and excellent benefits.

Benefits

Generous annual leave

Pension schemes

Health and wellbeing programmes

Qualifications

• GCSEs or equivalent including English and Maths (minimum D-F).
• Experience of working within a customer service environment.
• Previous hospital security experience.

Responsibilities

• Ensure a safe environment for patients, staff, and visitors.
• Respond to incidents of violence or aggression.
• Support staff and patients with physical and mental health needs.

Skills

Effective communication

Teamwork

Flexibility

Knowledge of Data Protection Act

Education

GCSEs including English and Maths

Recognised security qualification, SIA licence holder

Job description

Go back Sheffield Children’s NHS Foundation Trust

Enhanced Support Officer

The closing date is 02 October 2025

We are seeking a dedicated Night Enhanced Support Officer to join our team at the Becton Centre, Sheffield Children's Hospital.

Join our security team to help maintain a safe, supportive environment for patients, staff, and visitors. You'll work alongside clinical teams to ensure safety across hospital and lodge areas.

You will help maintain a safe and secure environment for patients, visitors, and staff. Working across different areas of the hospital, you will provide support to nursing teams, respond to security incidents, and contribute to the wellbeing of vulnerable patients.

About You:

GCSEs (or equivalent) including English and Maths

Experience working in a customer-facing environment

Ability to work within a team and follow direction

Main duties of the job

Reporting into the Hotel Services Manager, your responsibilities will include:

Ensure a safe environment for patients, staff, and visitors across the Becton Centre, responding promptly to incidents and concerns.

Respond to incidents of violence or aggression, including safe restraint and removal if necessary

Support staff and patients with physical and mental health needs on wards

Monitor and report security issues through CCTV and incident logs

Support emergency situations and communicate with police and hospital staff

Perform duties such as litter removal, laundry and food delivery, and waste handling

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Please note: We do not offer visa sponsorship for part-time roles.

Diversity Statement

At Sheffield Children's, we are committed to creating an inclusive environment that celebrates diversity and supports everyone's success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, we're building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications

• GCSE's or equivalent including English and Maths (minimum D-F)
• Recognised security qualification, SIA licence holder

Experience

• Experience of working within a customer service environment
• Previous hospital security experience

Skills

• Ability to effectively communicate and interact with others (both verbally and written)
• Ability to work as part of a team
• Ability to follow instruction and direction
• Knowledge, familiarity with Data Protection Act

Personal Attributes

• To be clean and tidy, pleasant, honest and courteous
• To have a flexible approach to work
• The ability to work on own initiative
• Team member approach with a helpful attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Becton Centre for Children and Young People

£24,937 to £26,598 a yearper annum pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

425-25-7488530

Job locations

Becton Centre for Children and Young People