English speaker User Support Coordinator for Banking industry

Cbtalents; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading customer support provider is seeking an English speaker User Support Coordinator to resolve customer queries and provide exceptional service. The ideal candidate will have a strong background in customer support, excellent English speaking skills, and experience in handling fraud and disputes. This role offers relocation support, health insurance, and opportunities for career development.

Benefits

Health insurance

Career development

Relocation support

Annual return flight to home country

Free Portuguese lessons

Team events

Qualifications

• 12 months of experience in fraud, disputes, or complaints handling.
• Commitment to excellence in customer support.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer cases end-to-end.
• Support fraud detection and complaint resolution.

Skills

Fluent English (C1/C2)

Customer service experience

Fraud handling experience

Performance target achievement

Job description

English speaker User Support Coordinator for Banking industry

Job Openings English speaker User Support Coordinator for Banking industry

About the job English speaker User Support Coordinator for Banking industry

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon? We're looking for a skilled professional to join our team and make a real difference in our customers' lives.

What You’ll Do:

• Resolve customer queries via chat, call, or email with empathy and efficiency
• Own customer cases end-to-end, including complex investigations
• Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
• Identify and assist vulnerable customers, escalating when necessary
• Collaborate with peers to improve processes and provide feedback
• Stay agile and responsive to evolving customer and business needs

What You’ll Bring:

• Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
• At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
• A track record of working to performance targets
• Commitment to excellence in customer support and care
• Health insurance from your first day
• Career development and training opportunities
• Relocation support: flight refund & option to live in company-provided apartments
• Annual return flight to your home country (within Europe)
• Free Portuguese lessons, sports activities & team events
• The chance to collaborate with industry leaders