Engineering Technician (Customer Services) Apprenticeship

Airbus S.A.S.; Filton; On-site; GBP 18,000; Full time

Job summary

A leading aerospace company is seeking an Engineering Technician Apprentice in Filton, UK. This role involves studying towards a Level 3 Diploma in Advanced Manufacturing Engineering while providing customer support and maintenance solutions to the Airbus fleet. Candidates must have a minimum of 5 GCSEs, including Maths and English. The position offers a salary of £17,889 for a 35-hour week, including benefits such as flexible hours, holidays, and pension options.

Benefits

Half-day Fridays

25 days holiday plus bank holidays

Pension and success share

Flexible benefits

Qualifications

• Minimum of 5 GCSEs at grade C/4 or above, including Maths, English Language and Double Science (CC) or Physics (C).

Responsibilities

• Work with the Design Office, Customers and Aviation Authorities to define the Airbus Maintenance Program.
• Provide recommended and mandated in-service modifications.
• Design, test, validate and support tooling and equipment for maintenance.
• Produce approved maintenance procedures and parts catalogue.
• Resolve technical issues in coordination with procurement and logistics.
• Obtain documentation needed to support Airbus authoring lines.

Education

Level 3 Diploma in Advanced Manufacturing Engineering

Job description

As an Engineering Technician (Customer Services) Apprentice you will study with our Educational Training Partner Weston College to achieve a Level 3 Diploma in Advanced Manufacturing Engineering and a professional EngTech qualification. Alongside this, your work‑based training will take place at our industry‑leading design, test and manufacturing hub, Airbus Filton in Bristol. Customer Services is responsible for supporting the entire Airbus fleet through providing in‑service solutions, maintenance requirements and procedures while ensuring continued airworthiness and safety of the flying fleet. You will be the face of Airbus in front of our customers, providing support and assistance with technical queries and ensuring customer satisfaction with every interaction.

What you will be doing

At Airbus Filton you will spend time in Customer Services immersing yourself in the day‑to‑day activity of supporting the entire Airbus fleet, maintaining quality and airworthiness of our aircraft. You will undertake a range of on‑site placements covering a number of disciplines that will allow you to gain a broad range of exposure to our world class Airbus commercial aircraft programmes. You will develop a strong customer‑centric mindset and apply technical knowledge to solve customer issues and provide industry‑leading support.

• Scheduled Maintenance – work with the Design Office, Customers and Aviation Authorities to define and establish the Airbus Maintenance Program.
• Service Bulletins – Retrofit solutions – provide recommended, mandated and operator‑requested in‑service modifications.
• Ground Support Equipment & Tooling – design, test, validate and support tooling and equipment to assist customers with maintenance, repairs and the overall operability of the aircraft.
• Technical Data – production of approved maintenance procedures and parts catalogue for the continued airworthiness of aircraft operations.
• Spares Engineering – support major and daily repairs by resolving technical issues in coordination with procurement, production, logistics and quality.
• Supplier Management – work closely with our suppliers to obtain the documentation needed to support our Airbus authoring lines and the customer directly.

Qualifications

Qualification: Level 3 Diploma in Advanced Manufacturing Engineering and professional EngTech qualification (Engineering Technician – ST0457 Level 3). In order to be eligible for this apprenticeship you must have a minimum of:

• Minimum of 5 GCSEs at grade C/4 or above, which must include Maths, English Language and Double Science (CC) or Physics (C).

We require an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Equal Opportunity Statement

Airbus is, and always has been, committed to equal opportunities for all. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. No monetary exchange will be requested during the recruitment process.

Salary and Benefits

Salary: £17,889 for a 35‑hour week. Half‑day Fridays, 25 days holiday plus bank holidays, pension and success share, and many other flexible benefits.

Application Questions

• What is it about Airbus that makes you excited to start a career with us? What is it about our company, our values, or future of aerospace that excites you?
• What skills and experience do you bring? Think about projects, hobbies, or academic subjects that have given you practical experience.