Engineering Coordinator

Talented People; Crawley; On-site; GBP 25,000; Full time

Job summary

A leading service company in Crawley is seeking a proactive Engineering Coordinator. You will coordinate engineer schedules, manage customer requests, and ensure safe and timely service delivery. Strong organisational and communication skills are essential, along with proficiency in Microsoft Office. This full-time, permanent position offers a salary of £25,000.

Qualifications

• Highly organised with excellent time management skills.
• Strong communication abilities, confident in liaising with engineers, colleagues, and customers.
• Able to work independently and under pressure while maintaining attention to detail.

Responsibilities

• Coordinate and manage engineer diaries to ensure workloads are completed on time.
• Organise customer schedules in line with SLAs and provide accurate ETAs.
• Work closely with the National Operating Centre to support real-time scheduling.

Skills

Organisational skills

Time management

Strong communication

Attention to detail

Customer-first mindset

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Location: Crawley | Salary: £25,000 | Contract Type: Permanent / Full-time

We are looking for a proactive and organised Engineering Coordinator to join our team. This role plays a key part in ensuring our field engineers are fully supported to deliver high-quality service to customers. You will be responsible for coordinating engineer schedules, managing customer requests, and making sure planned and reactive work is delivered efficiently, safely, and within agreed timescales.

Responsibilities

• Coordinate and manage engineer diaries to ensure workloads are completed on time.
• Organise customer schedules in line with SLAs and provide accurate ETAs.
• Work closely with the National Operating Centre to support real-time scheduling.
• Liaise with stores personnel to source and allocate parts required for jobs.
• Assist with Health & Safety documentation, including RAMS and method statements.
• Produce and maintain accurate internal reports using Microsoft Excel.
• Plan and coordinate customer site visits, ensuring engineers are equipped with the right parts and information.
• Manage multiple shared mailboxes, responding to and following up on customer requests.

What we are looking for

• Highly organised with excellent time management skills.
• Strong communication abilities, confident in liaising with engineers, colleagues, and customers.
• Able to work independently and under pressure while maintaining attention to detail.
• Competent in Microsoft Outlook, Word, and Excel (training provided).
• A team player with a customer-first mindset.