Engagement Manager

Slope; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A tech startup is seeking an Engagement Manager in London. The role involves serving as the primary point of contact for clients, conducting strategic reviews to enhance AI visibility, and collaborating with internal teams. Candidates should have 2-3 years in customer success or account management and excellent communication skills. Experience in the search or marketing industry is beneficial. This role offers a full-time position within a collaborative team environment.

Qualifications

• At least 2-3 years in customer success/account management or 4+ years overall experience.
• Ability to deliver presentations and demonstrations effectively.
• Experience in the search or marketing industry is a strong plus.

Responsibilities

• Serve as primary point of contact for customers.
• Conduct strategic business reviews to identify opportunities.
• Collaborate with internal teams to optimize customer implementation.

Skills

Customer relationship management

Excellent communication

Analytical mindset

Negotiation skills

Juggling multiple initiatives

Job description

Location

London

Employment Type

Full time

Department

Customer Success

About Profound

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.

We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).

Learn more at tryprofound.com.

About Profound

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.

We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).

Learn more at tryprofound.com.

Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility.

What You’ll Do

• Serve as the primary point of contact and trusted advisor for customers from enterprises to startups within Marketing and Search organizations
• Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks
• Deeply understand customer objectives, proactively managing relationships with key stakeholders across Marketing, Operations, Product, and Executive teams
• Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
• Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve any technical challenges

Who You Are

• At least 2-3 years of experience in startups working in a customer success/account management role or >4 years of overall experience
• Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively
• Self-motivated and driven, with a passion for building strong customer relationships
• Willing to dive in head first in the face of challenges and ambiguity
• Great with numbers; analytical mindset
• Can own a process end to end
• Manage multiple initiatives at the same time– you are good at juggling things
• Experience in the search or marketing industry is a strong plus