Enforcement Officer

Marston Holdings; Gillingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading parking services company in Gillingham is looking for an Enforcement Officer to liaise with the public and provide advice regarding vehicle clamping and fines. The role involves handling inquiries and reporting on enforcement actions while ensuring all vehicles and equipment are well-maintained. Strong communication and customer service skills are essential, alongside the ability to work shifts and independently. The company offers competitive pay, staff benefits, and opportunities for training and development.

Benefits

Competitive rates of pay

Staff benefits for shopping and wellbeing

Excellent Reward & Recognition Scheme

Enhanced Maternity & Paternity package

First Class Training & Development Opportunities

Pension Scheme

Full Uniform provided

Competitive holiday allowance

Regular optional overtime

Flexible shift patterns

Qualifications

• Full UK Driving Licence is mandatory.
• Excellent communication skills are essential.
• Self-motivated individuals preferred.
• Customer-focused approach required.
• Ability to work shifts necessary.
• Independent working capability is important.
• Previous experience in a similar role is ideal but not essential.

Responsibilities

• Liaises with the public and advises on clamping and fines.
• Advises on payment methods and enforcement actions.
• Works alongside agencies like Police and DVLA.
• Handles public inquiries and provides relevant information.
• Ensures vehicles and equipment are serviced and functional.
• Completes daily reports on activities.

Skills

Excellent Communication Skills

Customer Focused

Self‑Motivated

Ability to work shifts

Ability to work on own initiative

Education

Full UK Driving Licence

Job description

Responsibilities

Liaises with members of the public and gives advice regarding clamping and fines.

Advises the public on payment methods and other issues regarding enforcement action taken on their vehicle.

Works alongside other agencies when required, including Police, DVLA and VOSA.

Deals with enquiries from the public regarding enforcement action and ensures the relevant information packs are available.

Ensures all vehicles and enforcement equipment are serviced and fit for purpose, reporting faults to the Manager.

Completes daily reports regarding activities.

Qualifications

• Full UK Driving Licence
• Excellent Communication Skills
• Self‑Motivated
• Customer Focused
• Ability to work shifts
• Ability to work on own initiative
• Previous experience in a similar role would be ideal but not essential

Company Overview

Here at NSL we are not just the "parking people"; we are market leaders in our industry. Our team of highly trained frontline colleagues and back‑office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. Our Enforcement Officers play a big part by removing untaxed vehicles on behalf of the DVLA.

Benefits

• Competitive rates of pay
• Staff benefits designed to suit you, from discounts on retail shopping travel and socialising to health & wellbeing
• Excellent Reward & Recognition Scheme
• Enhanced Maternity & Paternity package [subject to eligibility criteria]
• First Class Training & Development Opportunities
• Pension Scheme
• Full Uniform provided
• Competitive days' holiday including bank holiday
• Regular overtime [optional]
• Flexible shift patterns