STARS Front of House, Brand Ambassador

Securitas; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A security services provider is seeking an experienced Front of House Brand Ambassador to enhance the client experience in Enfield. The role involves greeting visitors, ensuring high standards of service, and collaborating with client contacts to maintain a positive environment. Successful candidates will demonstrate excellent interpersonal skills and a commitment to exceptional customer service. This position represents the core values and culture of both the company and its clients.

Responsibilities

• Meet and greet all staff, visitors and contractors professionally.
• Deliver a consistently high-end customer-focused experience.
• Work closely with client contacts to ensure a great environment.

Job description

Overview

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team, working for our high-profile clients in Enfield. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third‑party vendor management and much more, all combined with a discreet and vigilant security service.

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high‑end customer‑focused experience
• Embody a high‑performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast‑changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in‑keeping with the values, brand identity and culture of both