Energy Debt Specialist

Citizens Advice Liverpool; Liverpool City Region; On-site; GBP 25,000 - 30,000; Full time

Job summary

An advisory organization is seeking an Energy Debt Specialist to provide high-quality inbound telephone debt advice to clients. The role focuses on assisting clients with energy debt and demands a commitment to performance targets. Ideal candidates should have at least 6 months of relevant customer service experience in a regulated environment and be adept at handling challenging situations.

Qualifications

• At least 6 months' experience in a regulated environment.
• Proven ability to manage challenging situations.
• Commitment to training and quality targets.

Responsibilities

• Provide inbound telephone debt advice service.
• Help clients reduce energy debt impact.
• Achieve performance and quality targets.

Skills

Customer service

Performance and quality targets

Team collaboration

Listening and questioning

Independence

Job description

Overview

The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.

Qualifications / Requirements

• At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
• Experience of achieving performance and quality targets/KPIs.
• An ability to work independently without close supervision and collaboratively as part of a team.
• Experience of listening and questioning with an ability to manage challenging situations.
• Commitment to training and achieving full targets and quality requirements within a 3-month period.